Call Center Specialist

3 weeks ago


Nashville, Tennessee, United States Cornerstone Financial Credit Union Full time
About Us
Cornestone Financial Credit Union has been serving its members since 1955. With six locations surrounding the Nashville area, we serve over 45,000 members. Our mission is guided by the philosophy of people helping people. As a not-for-profit, not-for-charity organization, we focus on delivering exceptional service to our members and their families.

Job Description:
In this role, you will be responsible for providing a professional and friendly environment for members to conduct business over the telephone. This includes processing various financial transactions, such as wire transfers, cash advances, loan payments, and payment authorizations. You will also be required to maintain accurate records and use computer software to access member information and assist with additional services as needed.

Requirements:
A minimum of a high school diploma or GED is required, along with at least three years of experience in a financial institution, preferably in a Teller/Universal Associate or customer service-related role. Loan processing experience is also desired. The successful candidate will possess excellent verbal and audio communication skills, as well as the ability to work independently with minimal supervision.

Estimated Salary:
$42,000 - $55,000 per year, based on industry standards and location.

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