Miami Guest Experience Associate

8 hours ago

Miami, Florida, United States Museum of Sex Full time
Job Title: Guest Experience Associate

At the Museum of Sex, we are seeking a highly motivated and enthusiastic Guest Experience Associate to join our team in Miami. As a key member of our Guest Experience Team, you will provide exceptional customer service to our visitors, ensuring a memorable and enjoyable experience for all.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with other departments to create a seamless and engaging experience for our visitors.
  • Assist with sales of tickets and gift shop merchandise, promoting our exhibits and programs to our guests.
  • Maintain a clean and welcoming environment, ensuring that our facilities are well-maintained and visually appealing.
  • Develop and maintain knowledge of our exhibits, programs, and services, providing accurate and up-to-date information to our guests.
  • Collaborate with other team members to achieve sales targets and meet or exceed service standards.

Requirements:

  • Previous experience in customer service, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong problem-solving skills and ability to work independently.
  • Ability to lift and carry up to 30 pounds, with frequent standing and walking required.

What We Offer:

  • A competitive hourly rate and opportunities for advancement.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.

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