Current jobs related to Customer Success Manager, Converged Communications Specialist - Little Ferry, New Jersey - Microsoft Corporation
-
Senior Customer Success Manager
3 weeks ago
Little Ferry, New Jersey, United States Apera AI Full timeWe are seeking a seasoned Senior Customer Success Manager to lead our Customer Success team and drive growth in this critical function.The ideal candidate will have a proven track record of managing high-touch customer success programs, building and leading high-performing teams, and developing strategic plans to drive customer satisfaction and retention.Key...
-
Head of Customer Success
4 weeks ago
Little Ferry, New Jersey, United States Coast Full timeJob Title: Head of Customer SuccessCoast is revolutionizing the trillion-dollar U.S. B2B card payments infrastructure, focusing on the country's 500,000 commercial fleets, 10 million commercial vehicles, and 4 million commercial drivers. We're seeking a seasoned professional to lead our Customer Success team and drive customer satisfaction, retention, and...
-
Head of Customer Success Lead
4 weeks ago
Little Ferry, New Jersey, United States Apera AI Full timeApera AI: Revolutionizing Factory AutomationWe are seeking an experienced Head of Customer Success to join our dynamic team at Apera AI. As a key member of our organization, you will be responsible for leading and developing our existing Customer Success team, while strategically growing the department to meet the evolving needs of our customers.As a...
-
Head of Institutional Customer Success
4 weeks ago
Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full timeAbout the RoleNerdy, the parent company of Varsity Tutors, is seeking a seasoned professional to lead our Institutional Customer Success division. As the Head of Institutional Customer Success, you will be responsible for driving the growth and success of our institutional business, while delivering exceptional customer experiences.Key ResponsibilitiesDesign...
-
Head of Customer Success Lead
4 weeks ago
Little Ferry, New Jersey, United States kea Full timeAbout keakea is a rapidly growing company revolutionizing the way restaurants operate. With $29 million in funding from top Silicon Valley investors, we're expanding our team to drive the world's commerce by empowering restaurants to operate more intelligently and own their relationship with customers.The RoleWe're seeking an experienced customer enthusiast...
-
Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full timeAbout the RoleWe are seeking a highly experienced and dynamic Head of Institutional Customer Success to lead our Varsity Tutors for Schools team. This critical senior leadership role will be responsible for leading an institutional customer success division and playing a pivotal part in expanding our institutional business and maximizing team performance.Key...
-
Technical Support Specialist
3 weeks ago
Little Ferry, New Jersey, United States IN2U Full timeJob DescriptionJob Title: Technical Call Center Support Specialist (Contract Position)We are seeking a dedicated and knowledgeable Technical Call Center Support Specialist to provide crucial support to our field technicians. As a Technical Call Center Support Specialist, you will be responsible for assisting field technicians with technical issues,...
-
Technical Support Specialist
3 weeks ago
Little Ferry, New Jersey, United States Eventide Full timeTechnical Support SpecialistEventide Inc. is seeking a highly skilled Technical Support Specialist to join our team in Little Ferry, NJ. As a Technical Support Specialist, you will be responsible for providing technical guidance to dealers and resellers, ensuring excellent customer satisfaction, and resolving complex technical...
-
Technical Support Specialist
3 weeks ago
Little Ferry, New Jersey, United States In2u Hr Full timeJob Title: Technical Call Center Support Specialist (Contract Position)Job Description:We are seeking a dedicated and knowledgeable Technical Call Center Support Specialist to provide crucial support to our field technicians. As a Technical Call Center Support Specialist, you will be responsible for assisting field technicians with technical issues,...
-
Technical Support Specialist
3 weeks ago
Little Ferry, New Jersey, United States Eventide Full timeJob Title: Technical Support SpecialistJob Summary:Eventide Inc. is seeking a skilled Technical Support Specialist to join our team in providing technical guidance for dealers and resellers. The ideal candidate will have excellent communication skills, be comfortable with technology, and have a strong passion for learning.Responsibilities:- Provide technical...
-
Partner Manager, Legal
3 weeks ago
Little Ferry, New Jersey, United States Scorpion Full timeAbout UsScorpion is a leading provider of technology and services that help local businesses thrive. We achieve this by assisting customers in understanding local market dynamics, maximizing their marketing efforts, and delivering exceptional customer experiences. Our tools help customers comprehend marketing, competitors, and customers. We offer a unique...
-
Aftermarket Solutions Specialist
3 weeks ago
Little Ferry, New Jersey, United States Dassault Aviation Full timeJob Summary:As an Associate Aftermarket Engineer at Dassault Aviation, you will play a key role in supporting customer requests and demands related to aftermarket solutions. Your responsibilities will include assisting Project Managers in STC developments, conducting in-depth data research, and formulating technical solutions to meet customer needs.Key...
-
Senior Implementation Consultant
3 weeks ago
Little Ferry, New Jersey, United States Legion Technologies Full timeJob OverviewAs a Senior Implementation Consultant at Legion Technologies, you will lead the evolution of our implementation methodology, learning from our experiences and ensuring that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This role is focused on...
-
Production Planning Manager
3 weeks ago
Little Ferry, New Jersey, United States Ferry Machine Corporation Full timeJob SummaryWe are seeking a highly skilled Production Planning Manager to join our team at Ferry Machine Corporation. This role will be responsible for planning and executing all facets of the material requirements planning (MRP) process and system, ensuring seamless coordination between departments and timely delivery of products to our customers.Key...
-
Home Health Therapist Specialist
2 weeks ago
Little Ferry, New Jersey, United States BAYADA Home Health Care Full timeBAYADA Home Health Care, a leading provider of home health care, is seeking an experienced Occupational Therapist to join our team in Little Ferry, New Jersey.Job OverviewThis is an exciting opportunity to work with our multidisciplinary team, providing rehabilitative care and skilled nursing to clients in their homes throughout Hudson County.As a Home...
-
Little Falls, New Jersey, United States Circle of Care for Families and Children Full timeJob Opportunity: Community Resource Development Support SpecialistWe are seeking a highly motivated and organized individual to join our team as a Community Resource Development Support Specialist. This role will provide support to the Community Resource Development Department in the daily operation of The Circle, our community and youth center.Key...
-
Little Falls, New Jersey, United States Circle of Care for Families and Children Full timeJob Title: Community Resource Development Support SpecialistWe are seeking a highly motivated and detail-oriented Community Resource Development Support Specialist to join our team at Circle of Care for Families and Children. As a key member of our Community Resource Development team, you will play a vital role in supporting the daily operations of our...
-
Nurse Manager
4 weeks ago
Little Ferry, New Jersey, United States VNA Health Group Full timeJob Title: Home Health RN Assistant Clinical Manager, HospiceVNA Health Group is seeking a skilled and compassionate RN to fill the role of Assistant Clinical Manager, Hospice. This position is a vital part of our team, responsible for overseeing the delivery of high-quality hospice services to patients in their homes.Key Responsibilities:Mission Alignment:...
-
Nurse Manager
4 weeks ago
Little Ferry, New Jersey, United States VNA Health Group Full timeJob Title: Registered Nurse Assistant Clinical Manager, HospiceVNA Health Group is seeking a highly skilled Registered Nurse to serve as an Assistant Clinical Manager, Hospice. This role is responsible for overseeing the delivery of hospice services, ensuring alignment with patient needs and program requirements.Key Responsibilities:Provide clinical...
-
Sales Executive for Architectural Firms
3 weeks ago
Little Ferry, New Jersey, United States Wealthy Recruiting Full timeWealthy Recruiting is seeking a highly motivated Sales Executive to join our team and drive sales growth in the architectural firms sector.The ideal candidate will have a proven track record of success in inside sales or business development roles, with a focus on B2B sales.Key Responsibilities:Identify and cultivate leads from various sources, including...
Customer Success Manager, Converged Communications Specialist
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at Microsoft Corporation. As a key member of our Customer Success Unit, you will play a critical role in driving the success of our customers and helping them achieve their goals through the effective use of our converged communication solutions.
Key Responsibilities- Develop and maintain valued relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty.
- Understand customer business needs and help them achieve their goals through the effective use of our converged communication solutions.
- Drive adoption and expansion of converged communications solutions within assigned customer accounts.
- Help customers accelerate the digital transformation of their business processes by mapping Microsoft and partner technologies to meet their needs.
- Identify and document consumption best practices and customer references to further improve the success of customers and with other accounts teams.
- Meet or exceed key performance indicators and targets.
- Collaborate with cross-functional teams to ensure customer success and advocacy, including sales, support, product, and engineering.
- Bachelor's Degree in Business, Engineering, Technology, or related field AND 4+ years related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management)
- OR Master's Degree in Business, Engineering, Technology, or related field AND 3+ years related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management)
- OR equivalent experience.
- 4+ years of enterprise technical experience in any of the following communications technologies: Microsoft converged communications (including Microsoft Teams Phone, Microsoft Teams Rooms, and Microsoft Teams Premium), Microsoft Unified Communications (includes chat, file sharing, telephony, and video conferencing or related communications platform solutions).
- 4+ years of enterprise technical account experience including any combination of the following: adoption of the converged communication platform, integrating communication tools, enhancing collaboration, streamlining workflows, advancing modern workplaces, architecture design, change management, trusted advisor, stakeholder management or related.
- 3+ years of enterprise experience mapping customer's business process and needs to product capability and solution areas across convergent communications technologies.
- Ability to work in an incubation style team setting while contributing to the overall strategy of our organization and work independently.
- Ability to work independently and as part of a national team.
- Desire and ability to grow technical skills and aptitude as solutions evolve.
- Ability to shift conversation and delivery between business executives and IT decision makers.
- Knowledge of converged communications solutions and the telecommunications industry.
- Experience as a Trusted Advisor and ability to influence key executives and stakeholders within a customer.
- Proven ability to map the customer's business process and needs to product capability and solution areas, including ability to quickly pivot to how Microsoft Teams voice technologies can accelerate and enable that transformation.
- 5+ years of experience in unified communications, telephony, customer support, customer success management and/or relevant technical discipline.
- Deep experience with, and ability to explain key benefits, trade-offs, and architectures relating to network routing, telecommunication platforms; voice applications & integration and networks is a plus.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
