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Retail Support Branch Relationship Banker

2 months ago

Boise, Idaho, United States Zions Bank Full time

About Zions Bank

Zions Bank is a leading financial institution that values its employees and strives to be the premier employer of choice. With a strong commitment to excellence, we have been recognized as one of the best banks to work for, offering a dynamic and supportive work environment.

Job Summary

We are seeking a highly skilled and motivated Branch Relationship Banker to join our Retail Support Department. As a key member of our team, you will be responsible for providing exceptional customer service, sales, and support to our customers in various branches within your area.

Key Responsibilities

  • Provide full-service banking services to new and existing customers, with a primary focus on sales and service.
  • Initiate new accounts, consumer loans, and perform client services assistance.
  • Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
  • Make appropriate referrals for other bank products and services, including commercial lending products.
  • Follow up with clients as needed.
  • Perform cash transactions, open or update accounts, originate and close consumer or small business loans.
  • Be responsible for resolving customer service issues.
  • Establish, expand, and maintain a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
  • Perform other duties as assigned.

Requirements

  • High School diploma or equivalent and 1+ years experience in sales, teller, new accounts or loan processing or other directly related experience.
  • An equivalent combination of education and experience may meet qualifications.
  • Previous experience in a financial sales representative oriented role preferred.
  • Working knowledge of mathematical calculations and standard banking products, services, and transactions.
  • Solid knowledge of all retail products and services.
  • Basic knowledge of consumer lending applications.
  • Proven customer service, interpersonal, and communication skills, both verbal and written.
  • Effective selling, cross-selling, and referral skills.
  • Solid mathematical, problem-solving, and negotiation skills.
  • Solid interpersonal & relationship building skills.
  • Strong attention to detail and time management.
  • Proficient in basic computer skills.

Benefits

  • Employees who average over 20 hours per week may be entitled to participate in employee benefits provided by Zions Bank, in accordance with our standard eligibility rules.
  • Health / Dental / Vision plan.
  • Career advancement opportunities from within / paid training opportunities.
  • Competitive compensation + mileage compensation for travel.

Zions Bank is an Equal Opportunity Employer