Operations Manager
2 days ago
Integrated Distribution Services | IDS Fulfillment is seeking an experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for managing the labor force, overseeing order entry, administration, and shipping processes, and ensuring a high level of productivity standards.
Key Responsibilities:- Oversee order entry, administration, and shipping processes to ensure timely and accurate fulfillment of customer orders.
- Train and cross-train associates to ensure they have the necessary skills and knowledge to perform their jobs effectively.
- Compute and analyze daily, weekly production metrics to identify areas for improvement and implement changes as needed.
- Responsible for some basic budgeting and/or P&L responsibilities, depending on skills and operational requirements.
- May involve some client interaction as directed by leadership.
- Maintain all certification standards, such as AIB, and a high standard of housekeeping standards.
- Ensure a high level of productivity standards using UPH, CPH, and other labor metric standards.
- Drive a high quality of work effort through process audits and consistent process outcomes.
- Schedule labor and supervise the workforce using labor planning methods to achieve financial goals.
- Conduct daily shift meetings and participate in organizational meetings.
- Coach employees, provide performance feedback, and administer discipline accordingly.
- Ensure proper utilization of space, equipment, and resources.
- Ensure inventory accuracy, adherence to policies and procedures, sanitation guidelines, and security protocols.
- Communicate company goals, industry & brand knowledge, and standards to employees.
- High school graduate, some college preferred.
- 1-2 years of warehouse supervisory experience preferred.
- Ability to lead, guide, instruct, train, evaluate, discipline, and motivate employees.
- Ability to operate Material Handling Equipment (MHE) is required, including familiarity with forklifts, reach trucks, electric pallet jacks, order pickers, and clamp machines.
- Ability to effectively communicate in English – both verbally and in writing.
- Ability to think logically and problem-solve to analyze situations, troubleshoot, and make sound decisions.
- Ability to handle multiple tasks simultaneously and meet deadlines.
- Sound knowledge of warehouse management systems and related hardware/software.
- The ability to perform employees' roles is highly desirable.
- Ability to stand and sit for periods of time and to move intermittently throughout the workday.
- Ability to perform focused work with close attention to detail.
- Must have effective sensory and motor skills as well as manual dexterity, as appropriate for the role.
- Ability to push, lift, carry, pull, and/or throw up to 50 pounds.
- Ability to work in and adapt to both hot and cold environments.
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