Experienced Member Services Advisor

2 weeks ago

Southfield, United States People Driven Credit Union Full time
Position Overview

We invite you to become a part of our vibrant team at People Driven Credit Union as an Experienced Member Services Advisor. In this role, you will leverage your problem-solving skills and compassionate nature to support our esteemed members in reaching their financial aspirations. This position is ideal for individuals who excel in a service-oriented atmosphere and are motivated by a commitment to excellence and integrity.

About People Driven Credit Union

At People Driven Credit Union, we prioritize building robust relationships with our members and the community, aiming to enhance the financial health of those we serve. For over 90 years, our members have been central to our mission. We foster a culture of inclusivity and teamwork, valuing the unique contributions of each individual. We are dedicated to your professional growth and development, as we believe in putting our people first.

Benefits of Joining Our Team

  • Comprehensive employer-sponsored medical, dental, and vision coverage, with affordable options for family members.
  • Additional perks including a company-sponsored 401(k) plan, vacation, and personal time off.
  • Paid federal holidays.
  • Overtime pay for Saturday morning shifts.
  • A wellness initiative that includes reimbursements for fitness and wellness programs.

Key Responsibilities

To thrive as a Member Services Advisor, you should demonstrate exceptional communication and interpersonal skills. Being a proactive problem solver is essential for effectively addressing member inquiries and concerns. Attention to detail and the ability to manage multiple tasks in a dynamic environment are crucial for efficiently handling complex member transactions.

  • Foster a welcoming atmosphere by greeting each member warmly.
  • Accurately and promptly process member transactions while adhering to regulatory compliance standards.
  • Respond to both basic and intricate inquiries regarding interest rates, service fees, and account histories, ensuring compliance with disclosure requirements and consumer privacy policies.
  • Identify opportunities to enhance the convenience of financial services for members by recommending suitable solutions, additional products, and special promotions.

Qualifications

  • High School diploma or equivalent is required.
  • Previous experience as a Member Services Representative or Teller in a full-service financial institution is necessary.
We Look Forward to Your Application

If you possess these qualities and meet the essential qualifications, we encourage you to consider joining our team.


*Candidates must successfully complete background and drug screening.

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