Technical Service Representative

2 weeks ago


Onalaska, Texas, United States TEKsystems Full time
Job Description

The Technical Service Representative will be responsible for supporting members with a variety of questions including billing, plan explanations, and use of the online portal. This will be a phone-based position with a typical call volume of 30-40 calls per day. The CSR will research answers to questions as needed and document all issues and issue resolution within their software.

**Key Responsibilities**
• Respond to member inquiries via phone
• Research and resolve member issues
• Document all issues and resolution within software

**Working Conditions**
This is a work-from-home position with occasional in-office appearances required monthly. The ideal candidate will be able to work independently with minimal supervision and have strong communication skills.

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