Member Service Representative I, La Crosse Area Office

7 days ago


Onalaska, Wisconsin, United States Altra Federal Credit Union Full time
Exceptional Member Service at Altra Federal Credit Union

We are seeking a highly skilled Member Service Representative to join our team. As a frontline professional, you will deliver personalized service that makes every member feel valued and supported.

You will handle transactions with precision and introduce members to cutting-edge features like ATM, Palm Authentication, and other electronic services.

About the Role
  • Be the First Line of Support: Listen to members' needs, solve issues with empathy, and make every experience exceptional.
  • Promote Innovative Services: Educate members on our latest offerings and help them unlock the full potential of Altra's services.
  • Safeguard Member Information: Adhere to strict security standards and regulatory requirements to protect our members.
  • Collaborate & Contribute: Work hand-in-hand with your team to keep operations smooth, efficient, and always focused on member satisfaction.
The Ideal Candidate
  • A background in customer service, especially in finance, is highly beneficial.
  • Strong communication skills, with the ability to connect with members genuinely, are essential.
  • Detail-oriented, professional, and tech-savvy – ready to help members with digital services.
  • A high school diploma (or equivalent) and a commitment to ongoing learning are necessary.
Compensation and Benefits

We offer a competitive starting rate of $17.00 per hour, which can increase to $18.00 per hour for bilingual candidates. Our comprehensive benefits package includes:

  • Medical, dental, and vision coverage
  • Group life insurance and supplemental life insurance options
  • Up to 6% Employer-matched 401(k) + an additional 3% employer contribution
  • Paid time off, volunteer time off, and your birthday off (paid)
  • Employee-only perks and discounts
Working Hours and Schedule

This part-time position requires anywhere from 15-29 hours per week. Operating office hours are Monday through Friday, 7:15 a.m. to 5:45 p.m., and Saturdays from 8 a.m. to 12:00 p.m.

Candidates hired at our Festival location will receive an additional $1.00 pay premium.

Why Choose Altra?

We are a Great Place to Work certified company six years in a row, and 92% of our employees say Altra is a great place to work. We invest in each other and work together to make a difference in the communities we serve and to help people live their best life.

We support diversity in the workplace and are an Equal Opportunity Employer. Grow your career with us – endless opportunities await.



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