Customer Service Representative

6 days ago


Onalaska, Wisconsin, United States Destination Pet LLC Full time

Destination Pet LLC is seeking a highly skilled Customer Service Representative to join our team at Pet Me Scratch Me Onalaska. As a valued member of our staff, you will play a crucial role in providing exceptional customer service and support to our pet-obsessed professionals.

Job Summary

This position involves supporting the Mission, Vision, and Values of Destination Pet by selling services and products to prospective customers, touring facilities, answering phones, and welcoming clients and their pets.

We are looking for an individual who is passionate about delivering outstanding customer experiences, has excellent communication skills, and can work effectively in a fast-paced environment.

Key Responsibilities:
  • Sell services and products to prospective customers
  • Tour facilities and provide information to visitors
  • Answer phones and respond to customer inquiries
  • Welcome clients and their pets, ensuring they have up-to-date vaccination records
  • Manage cash transactions, including accepting payments and balancing the cash drawer
  • Explain company policies to customers in a positive manner
  • Respond to customer complaints professionally and resolve issues efficiently
  • Escort pets to/from their enclosures and provide water as needed
  • Operate the Point-of-Sale system
  • Maintain the appearance and cleanliness of public areas
  • Complete required training and attend sessions as assigned
Requirements:
  • High school graduate or equivalent
  • Minimum 1-year experience in customer service or retail sales
  • Excellent communication and interpersonal skills
  • Ability to resolve problems quickly and professionally
  • Strong telephone skills and ability to work on a multi-line phone system
Working Conditions:
  • Frequent lifting of 40 pounds
  • Frequent standing, walking, and climbing stairs
  • Ability to handle dogs on leashes
  • Work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions

The ideal candidate will be available to work evenings, weekends, and holidays. We offer a competitive hourly rate of $10-$16.50 per hour, depending on experience.

At Destination Pet LLC, we value diversity and inclusion in the workplace. We do not discriminate based on protected characteristics such as race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other characteristic protected by law.



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