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Manager, Risk and Compliance

2 months ago

Tampa, Florida, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Manager, Risk and Compliance to join our team at USAA. As a key member of our organization, you will play a critical role in managing staff and day-to-day operational functions for financial crime management activities.

Key Responsibilities
  • Manage and Direct Teams: Provide daily management direction to team and business partners to mitigate financial and reputational risks.
  • Loss Analysis and Countermeasures: Complete loss analysis on alerts and cases to identify emerging trends and partner with strategy teams to develop countermeasures to identify, detect, and prevent potential threats.
  • Business Performance and Risk Management: Measure and communicate business performance, fraud prevention, and loss trends in comparison to industry metrics and member friction index benchmark.
  • Executive Response and Communication: Provide timely response to Executive Resolution Teams, Office of the CEO, and other key executives on member complaints tied to account compromises, account takeovers, deposit holds, account restrictions, denial of new and existing accounts/products, etc.
  • Process Improvement and Monitoring: Routinely meet with key stakeholders and business partners to ensure work processes are running as planned, exceptions, and high-level cases are expedited for handling and follow-up.
  • Team Performance and Development: Proactively identify opportunities to improve operational effectiveness, implement and monitor processes and performance standards, provide feedback for improvements to process and product owners, remove obstacles, and champion change.
  • Individual and Team Performance Management: Manage individual and team performance against individual and team goals, provide regular individual and team training on all designated financial.
  • Team Leadership and Development: Build and oversee a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching, and support, performance management, and managerial activities.
  • Risk Management and Compliance: Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • Education and Experience: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • Financial Services Experience: 6 years of financial services experience, to include at least 3 years of fraud or operational experience in one or more of the following areas: check, wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections, underwriting, risk, compliance, internal audit, or other related experience.
  • Team Lead and Supervisory Experience: 2 years of direct team lead, supervisory, or management experience.
  • Technical Skills and Knowledge: Ability to develop technical procedures and training, experience in bank operations, fraudulent review, and regulations that relate to funds availability, check kiting, and check fraud, advance knowledge of the Bank's fraud prevention controls, risk processes, systems, and data environments.
  • Certifications and Designations: Advance knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
  • Knowledge of Federal Laws and Regulations: Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E.
What We Offer

USAA offers a competitive salary range of $89,990-$161,990, based on experience and market data. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.