Customer Service Manager
1 day ago
About FreedomCare
We're a leading healthcare company that innovates and revolutionizes home care delivery. Our values drive the level of care we deliver to our patients: Here For You (service, empathy, availability), Own It (drive, ownership), Do the Right Thing (high integrity), Be Positive (great attitude, can-do approach).
Estimated Salary
The estimated annual salary for this role is $48,000 - $52,000, based on an hourly rate of $23.00 to $26.00 and assuming a 40-hour workweek.
Key Responsibilities
This Customer Service Manager role requires a client-centric approach to deliver seamless customer experiences through effective team leadership. Key responsibilities include:
- Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
- Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
- Monitor daily workflows to ensure team members are meeting performance goals, following standard policies and procedures, and remaining within compliance guidelines
- Support process improvement by identifying system or workflow areas of opportunity
- Assist the management team with the interview processes for new candidates and new team member training
Requirements
The ideal candidate will possess:
- Experience managing/supervisory employees
- Exceptional experience leading, mentoring, and developing their employees
- Experience with performance management
- 3+ years customer service experience; ability to provide a seamless Customer Service experience, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
- Experience with data input, case review, and building rapport and confidence with team
- Ability to motivate team to meet and/or exceed case management targets or metrics
- Computer proficiency required; ability to leverage technology to identify, research, and solve customer issues
- Excellent communication and organization skills
- Must have poise and patience when dealing with customers
- Bilingual in English and Spanish, or other languages desired
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