Customer Service Manager

1 day ago


Windsor Locks, Connecticut, United States FREEDOM CARE , LLC Full time

About FreedomCare

We're a leading healthcare company that innovates and revolutionizes home care delivery. Our values drive the level of care we deliver to our patients: Here For You (service, empathy, availability), Own It (drive, ownership), Do the Right Thing (high integrity), Be Positive (great attitude, can-do approach).

Estimated Salary

The estimated annual salary for this role is $48,000 - $52,000, based on an hourly rate of $23.00 to $26.00 and assuming a 40-hour workweek.

Key Responsibilities

This Customer Service Manager role requires a client-centric approach to deliver seamless customer experiences through effective team leadership. Key responsibilities include:

  • Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
  • Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
  • Monitor daily workflows to ensure team members are meeting performance goals, following standard policies and procedures, and remaining within compliance guidelines
  • Support process improvement by identifying system or workflow areas of opportunity
  • Assist the management team with the interview processes for new candidates and new team member training

Requirements

The ideal candidate will possess:

  • Experience managing/supervisory employees
  • Exceptional experience leading, mentoring, and developing their employees
  • Experience with performance management
  • 3+ years customer service experience; ability to provide a seamless Customer Service experience, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
  • Experience with data input, case review, and building rapport and confidence with team
  • Ability to motivate team to meet and/or exceed case management targets or metrics
  • Computer proficiency required; ability to leverage technology to identify, research, and solve customer issues
  • Excellent communication and organization skills
  • Must have poise and patience when dealing with customers
  • Bilingual in English and Spanish, or other languages desired


  • Windsor Locks, Connecticut, United States The Hartford Full time

    Job Description:As a Customer Service Advocate, you'll play a vital role in providing exceptional service to our customers. You'll investigate and manage claim files, leveraging your skills in active listening and critical thinking to address customer needs.About The Hartford:The Hartford is a forward-thinking insurance company dedicated to delivering...


  • Windsor Locks, Connecticut, United States U-Haul Full time

    Are you passionate about delivering exceptional customer service and working as part of a dynamic team? As a Customer Service Representative at U-Haul, you will be the face of our company, ensuring that customers receive outstanding support and assistance with their needs. This role offers a unique opportunity to work in a fast-paced environment, leveraging...


  • Windsor Locks, Connecticut, United States Penske Full time

    Penske offers a competitive salary, approximately $40,000 per year, for the Customer Service Representative Fueler/Washer role. As a key member of our Corporate Sales Center, you will handle incoming sales and customer service calls in a fast-paced environment.Key responsibilities include:Explaining sales procedures and responding to customer...


  • Windsor Locks, Connecticut, United States U-Haul Full time

    At U-Haul, we're on a mission to provide exceptional service to our customers. As a Customer Service Representative, you'll be the face of our company, ensuring that every customer receives the help they need. You'll work closely with a supportive team to dispatch and return equipment, inspecting and maintaining it to ensure it's in top condition. With...


  • Windsor Locks, Connecticut, United States Family Dollar Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This is an exciting opportunity to provide exceptional service to our customers and contribute to the success of our store.Job ResponsibilitiesProvide exceptional customer service by greeting customers, responding to their...


  • Windsor Locks, Connecticut, United States Famous Footwear Full time

    Famous Footwear is seeking a Customer Service Representative to join our team. As a Sales Associate at Famous Footwear, you'll be the face of our company, providing exceptional customer service and creating a welcoming environment for every guest.Responsibilities include:- Greeting customers warmly and building rapport with them to understand their...


  • Windsor Locks, Connecticut, United States AAA Club Alliance Full time

    We are seeking a customer-focused and sales-driven individual to join our team as a Customer Service Representative at AAA Club Alliance.">About the Job:">This is an exciting opportunity to work in a dynamic retail environment where you will be responsible for delivering exceptional service to our members while promoting AAA products and services.">Your Key...


  • Windsor Locks, Connecticut, United States The Travelers Companies, Inc. Full time

    We are seeking a highly skilled Customer Service Associate to join our team at The Travelers Companies, Inc. As a key member of our customer service team, you will play a vital role in providing exceptional customer experiences that exceed our customers' expectations.Estimated salary for this position is $55,000 - $70,000 per year, depending on location and...


  • Windsor Locks, Connecticut, United States SP Plus Corporation Full time

    ResponsibilitiesAs a Customer Service Associate at SP Plus Corporation, you will be responsible for:Treating each customer with respect and kindness, ensuring each interaction delivers on the SP Plus Promise.Being at work every scheduled day, on time and in uniform, and ready to assist customers.Counting bank of revenue at beginning of shift to ensure...


  • Windsor Locks, Connecticut, United States VasuAgency Full time

    Job Summary:We are seeking a highly motivated and adaptable Customer Service Representative to join our dynamic team at VasuAgency. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution.About the Role:This is an excellent...


  • Windsor Locks, Connecticut, United States Walmart Full time

    We're seeking a skilled Customer Service Specialist to join our Walmart team. In this role, you'll be responsible for providing top-notch customer service and resolving customer issues efficiently.Key responsibilities include:Reviewing customer orders and locating merchandise on the salesfloorEnsuring accurate order fulfillment and timely...


  • Windsor Locks, Connecticut, United States U-Haul Full time

    Company OverviewU-Haul Holding Company, a leading provider of moving and storage solutions, is seeking a highly motivated Customer Service Representative to join our team. This role offers an exciting opportunity to work in a fast-paced environment, interacting with customers and providing exceptional service.About the RoleWe are looking for a friendly and...


  • Windsor Locks, Connecticut, United States Whole Foods Market IP, L.P. Full time

    Lead the Way in Customer ExperienceWe're seeking a talented Customer Service Team Leader to join our team at Whole Foods Market. As a key member of our leadership team, you'll be responsible for delivering exceptional customer service and driving business results.About the RoleThis is a dynamic role that requires strong leadership and communication skills....


  • Windsor Locks, Connecticut, United States U-Haul Full time

    Company OverviewU-Haul is a leading provider of moving and storage solutions, with a commitment to exceptional customer service. Our team is dedicated to helping individuals and businesses move their belongings safely and efficiently.SalaryWe offer a competitive salary of $50,000 - $60,000 per year, depending on experience and qualifications.Job...


  • Windsor Locks, Connecticut, United States Rainbow Shops Full time

    As a Sales Associate/Stock at Rainbow Shops, you'll play a key role in driving sales and delivering exceptional customer service. Your responsibilities will include training and motivating staff, handling multiple tasks, and providing a positive and welcoming store environment.**What We Offer:**A competitive salary of $45,000 - $55,000 per year (based on...


  • Windsor Locks, Connecticut, United States AAA Club Alliance Full time

    Drive Your SuccessAs a Retail Sales Associate at AAA Club Alliance, you will have the opportunity to drive your success with a competitive compensation package and a comprehensive benefits program.The estimated annual salary for this position is $16,785 to $20,759. This includes an hourly wage of $16.27 to $20.75, with opportunities for monthly incentives...

  • Care Team Lead

    2 weeks ago


    Windsor Locks, Connecticut, United States FREEDOM CARE , LLC Full time

    About UsAt FreedomCare, LLC, we revolutionize home care delivery by bringing dignity and support to patients needing care in their homes and to the caregivers who care for them. As the largest consumer-directed home care agency in NY State, we continuously expand our areas of focus, including operations in other states and tech-based innovations.Our ValuesWe...


  • Windsor Locks, Connecticut, United States Marshall Retail Group Full time

    At Marshall Retail Group, we're seeking a skilled Customer Service Representative - Electronics Specialist to join our team at InMotion. As an expert in all things electronics, you'll provide top-notch service to customers while working with leading brands like Apple, BOSE, and Beats.With competitive pay and a comprehensive benefits package, including...


  • Windsor Locks, Connecticut, United States Floor & Decor Holdings, Inc. Full time

    Job OverviewFloor & Decor Holdings, Inc. is committed to building a diverse and inclusive workplace culture. We are seeking a Retail Sales Associate who shares our values and is passionate about delivering exceptional customer service.Essential DutiesConnect with Customers: Engage with customers, ask about their projects, and provide product recommendations...


  • Windsor Locks, Connecticut, United States Wingstop Full time

    About Wingstop">At Wingstop, we're passionate about serving World Class service to our guests. As a Guest Service Team Member, you'll be the face and voice of our brand, delivering exceptional experiences through:* Greeting guests with a warm smile and welcoming attitude** Providing authentic, positive, and genuine interactions** Taking orders, answering...