Senior UX Researcher

4 weeks ago


Marquand, Missouri, United States Capgemini Full time
Job Title: Senior UX Researcher - Insurance Expert

We are seeking a highly skilled and experienced Senior UX Researcher to join our team at Capgemini. As a key member of our team, you will play a vital role in analyzing and optimizing the customer journey by conducting user research, creating customer journey maps, and assessing the impact of integration points on the overall customer experience.

Key Responsibilities:

* Create detailed customer journey maps that illustrate the end-to-end user experience, identifying touchpoints, pain points, and opportunities for improvement.
* Conduct comprehensive user research to identify customer needs, pain points, and behavioral patterns.
* Develop and implement effective research methodologies, including surveys, interviews, usability testing, and data analysis, to gather user insights.
* Collaborate with cross-functional teams, including UX/UI designers, product managers, and developers, to understand integration points and their potential impact on customer experience.
* Analyze quantitative and qualitative data to identify trends, patterns, and opportunities for enhancing the overall user experience.
* Work closely with stakeholders to communicate research findings, insights, and recommendations effectively.

Requirements:

* A portfolio or examples of previous work demonstrating expertise in UX/CX research and customer journey mapping would be highly advantageous.
* Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, or a related field.
* Proven experience (5+ years) in UX/CX research, with a focus on creating customer journey maps and assessing the impact of integration points on the overall customer experience.
* Strong knowledge of user research methodologies, including survey design, interviewing techniques, usability testing, and data analysis.
* Excellent analytical and problem-solving skills, with the ability to derive actionable insights from complex data sets.
* Demonstrated ability to create compelling customer journey maps that effectively communicate user experiences and pain points.
* Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams and stakeholders.

Benefits:

* 401(k) Savings Plan- Matched 150% up to 6%.
* Medical/Prescription/Dental/Vision Coverage.
* $12,000 in Tuition Reimbursement.
* 100% Company-paid mobile phone plan.
* Personal Time Off (PTO)- Ensuring a balance of work and home life.

Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
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