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Cash Management Support Specialist

1 month ago

Everett, Washington, United States Mountain Pacific Bank Full time
Job Title: Cash Management Support Specialist

Job Summary:

This role provides coordination and support for the Cash Management department, helping businesses optimize their financial operations by working closely with internal teams to ensure a high level of client support and maintaining the back-office administration for all Cash Management products and services.

Key Responsibilities:
  • Supports the Cash Management Officer with business customer implementations, modifications, maintenance, and service requests.
  • Maintains an in-depth knowledge of all Cash Management products and services.
  • Coordinates with assigned bank's approvers to facilitate rapid decisions on behalf of clients for limit increases for ACH and RDC, while also maintaining established risk management controls.
  • Responds to CM group emails as assigned.
  • Supports on-site customer product training to include ACH, online banking, security administration, wire transfer, and Remote Deposit Capture; educates and trains Cash Management customers in the risks and requirements of cash management services.
  • Supports the Bank's Mission, Vision, and Core Values and provides the Bank's customers with accurate, timely, responsive, and exceptional service in accordance with the Bank's customer service standards.
  • Provides ongoing client education and navigational support following adoption of digital banking platforms.
  • Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
  • Provides support to Cash Management Officer on monthly customer risk reviews.
  • Advises internal bank partners of system abilities, constraints, and solution options.
  • Assists internal bank partners with maintaining policies, procedures, and working documents surrounding cash management.
  • Ensures the Bank is compliant with NACHA and FFIEC Guidelines where appropriate.
  • Backup other department responsibilities to include ad-hoc projects and other duties as assigned.
Requirements:
  • Knowledge and understanding of the commercial banking space, cash management services products, credit process, and overdraft management discipline.
  • Excellent interpersonal and/or client service skills to include strong verbal and written communication.
  • Effective time management, organizational and planning skills.
  • Demonstrated analytical, accuracy, and problem-solving skills in a strong client service environment.
  • Proven ability to multi-task and adapt to evolving technologies and workflows.
  • Demonstrates initiative to proactively identify issues and help problem solve and implement solutions for client technical and service issues.
  • Works collaboratively as part of an overall team, supporting others throughout the Bank to achieve goals and objectives.
  • Proficient with Microsoft Office programs and banking software.
Education and Experience:
  • High school diploma or general education degree (GED)
  • Associates degree or higher in Business, Accounting and/or Finance preferred.
  • Experience related to virtual or digital service, sales support, and cash handling preferred.
  • Experience in online banking, ACH, remote deposit, positive pay and other commercial services offered to bank's business clients at product level preferred.
Work Environment:
  • Climate controlled business office environment.
  • Ability to work in artificial light for extended periods of time.
  • Noise level is usually moderate.
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.
  • This is a full-time, in-person position: Monday through Friday; 40 hours per week.
  • Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.
Travel Requirements:
  • Minimal (5%-10%) local, non-overnight travel.
Benefits:
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k) with matching contribution
  • Comprehensive Medical Insurance, Dental, and Vision insurance with 100% of employee base premiums covered.
  • Healthcare and Dependent Care Flexible Spending Account
  • Minimum of 10 paid vacation days annually*
  • 2 additional PTO days annually**
  • 11 paid holidays
  • 8 hours of paid sick time per month*
  • Paid Life, AD&D, and Long-Term Disability insurance
  • Employee assistance program
  • Referral program
  • Tuition reimbursement
  • Mountain Pacific Bank Account and Loan Perks

*pro-rated from start date and/or hours worked

**granted every January 1st