Care Coordinator
4 weeks ago
Job Summary:
CASES is seeking a Community Care Navigator to provide overall responsibility and accountability for managing and coordinating all aspects of an assigned member's care planning. The Community Care Navigator will track and arrange appointments, educate members, and coordinate other aspects of the member's health and community services.
Key Responsibilities:
- Complete all documentation, including assessments, plans of care, and encounters, within required time frames in the web-based health home portal.
- Provide core care management services, including motivational interviewing techniques to support consumers in addressing their problems.
- Ensure members have access to and engage in needed services as defined in the member's Care Plan.
- Meet required levels of case management contacts, including a minimum of 4 per month per member, with 2 of the 4 contacts being face-to-face with the member.
- Assist members by escorting them to appointments, such as medical, behavioral health, and entitlements.
- Involve family and significant others in the consumer's care planning.
- Respond to crisis situations as needed.
- Utilize available databases and their reporting functions to conduct job duties, such as GSI Health Coordinator, ePACES/eMedNY, and Health Commerce System Medicaid Analytics Performance Portal.
- Stay up-to-date on current city, state, and federal regulations, laws, and initiatives pertaining to health home care management and Medicaid redesign.
- Provide services in a culturally sensitive, trauma-informed, and recovery-oriented manner.
- 70% fieldwork required.
Requirements:
- High School Diploma and CASAC certification, or
- Bachelor's degree with 4 years of social services experience, or
- Bachelor's degree and a NYS teacher's certificate, or
- Bachelor's degree and NYS licensure as a Registered Nurse, or
- Master's degree with 2 years of social services experience.
- Strong knowledge of wellness, recovery, and self-help.
- Effective communication and written skills are essential.
- Proficiency with computer and databases.
Preferred Qualifications:
- Bilingual skills in Spanish are highly preferred.
Benefits:
- Medical
- Dental
- Vision
- Vacation and Paid Time Off - starting at 25 days-off annually
- 12 Paid Holidays per year
- Retirement 403b Competitive matching up to 6%
- Employee Referral Program
CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.
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