Care Coordinator
4 weeks ago
About the Role
The Field Care Coordinator is a vital member of the Healthfirst Care Management team, responsible for conducting home visits for Healthfirst members. During these visits, the coordinator may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate video visits with Healthfirst Care Managers or Clinical Eligibility Nurses. The coordinator also supports Healthfirst clinical teams by providing translation services.
Key Responsibilities
- Schedule and conduct multiple home visits per day, clustered in small geographic areas
- Support Healthfirst clinical team members by facilitating cross-cultural communications and interpreting employee-to-member and member-to-employee conversations
- Respond to and escalate member questions as directed
- Properly document findings in Healthfirst information systems
- Collaborate with other clinical team members to ensure member needs are prioritized and addressed
- Collect documents from members and ensure they are routed to the appropriate recipient
Requirements
- High school diploma or GED
- Bilingual in English and both Mandarin and Cantonese fluency
- Experience using health information systems to document or retrieve information
- Proficient computer skills, including Microsoft Outlook, Word, and Excel
- Ability to travel around downstate New York, including the 5 boroughs, Long Island, Orange County, and Westchester
Preferred Qualifications
- Residency within a commutable distance to the assigned field location
- Ability to commute by car/vehicle
- Prior experience in a field-based health care role, including home visits
- Work experience as an Interpreter/Translator or in a bilingual customer service role
- Experience with geriatric or other frail populations, including their caregivers, or in a health care office
- Familiarity with areas of NYC, Long Island, and/or lower Westchester
- A valid NYS driver's license or ID
Compensation
- Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400
- All Other Locations (within approved locations): $41,101 - $60,320
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses, and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits, including medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401k contributions, subject to eligibility requirements.
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