Customer Service Representative
4 weeks ago
Sea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Vancouver, WA. As a Customer Service Representative, you will be responsible for ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. You will provide public health coverage enrollment assistance, insurance education, and public health coverage case management. Under the direction of the Managed Care Manager and Coordinator, you will proactively contact customers, assist in the development and distribution of promotional material, and engage in community outreach activities.
Key Responsibilities:
- Serves as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.
- Assists with public health coverage program applications, ensures patients have selected a primary care provider, assists in scheduling appointments, and identifies other health care services available.
- Assists in conducting outreach and participates on all corporate marketing campaigns, and in the distribution of informational/promotional materials approved by the Managed Care Department.
- Is responsible for maintaining activity records, submitting progress reports as directed by the Managed Care Department.
- Assists in identifying and advocating on behalf of the customer regarding barriers to coverage and/or the utilization of health care services.
- Strives to increase customer healthcare service utilization, through education on services covered as well as customer responsibilities, and to serve as case managers for families in accessing care.
- Assists in meeting established departmental and organizational goals and ensuring that customer access to the Managed Care Department services are maximized.
- Maintains skill levels by participating at all mandatory trainings, meeting competency testing requirements, maintaining local site standards, and reporting on health coverage policy changes impacting consumers and/or processes.
- High School graduation; AA or BA in Social Services is preferred.
- At least 1 year of customer service experience is required; preferably in a healthcare environment.
- The applicant must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
- Bilingual preferred, but not required.
Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:
- Medical
- Dental
- Vision
- Prescription coverage
- Life Insurance
- Long Term Disability
- EAP (Employee Assistance Program)
- Paid-time-off starting at 24 days per year + 10 paid Holidays.
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