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Customer Service Liaison

2 months ago

Anaheim, United States ViaPlus Full time

About ViaPlus: As a leading provider of Intelligent Transportation Systems (ITS) solutions, ViaPlus is dedicated to delivering innovative revenue and services management solutions for the transportation industry. Our company prioritizes technical innovation and enhancing the mobility experience for all.

Location: We are seeking a talented individual to join our team in Corona, CA or Anaheim, CA.

Schedule: This full-time or part-time position offers a flexible schedule with working hours from Monday to Friday, 8:00 am to 6:00 pm.

Job Title: Customer Service Liaison

Company: ViaPlus

Key Responsibilities:

  • Customer Relations: Foster positive relationships with clients and colleagues through effective communication and problem-solving skills.
  • Call Handling: Handle routine and non-routine customer calls in a professional and courteous manner.
  • Database Familiarization: Familiarize yourself with our database to provide accurate information to customers.
  • Communication: Communicate across various levels within the organization to ensure seamless service delivery.
  • Process Improvement: Suggest improvements to workflow processes and profitability to enhance overall performance.
  • Teamwork: Cultivate a strong team work ethic to achieve common goals.
  • Productivity and Quality: Meet productivity, schedule adherence, and quality standards consistently.
  • Customer Needs: Quickly identify and address individual customer needs to provide exceptional service.
  • Product Information: Provide accurate information about products and services to customers.
  • Record Keeping: Maintain accurate customer records to ensure seamless service delivery.
  • Issue Resolution: Resolve service issues promptly and effectively to maintain customer satisfaction.
  • Face-to-Face Service: Deliver face-to-face customer service when necessary to provide a personalized experience.
  • Company Rules: Adhere to company rules and procedures to ensure compliance.
  • Professionalism: Interact with customers professionally and courteously at all times.
  • Additional Duties: Perform other assigned duties as required.

Qualifications:

  • Phone Etiquette: Possess excellent phone etiquette skills.
  • Communication Skills: Demonstrate strong verbal and written communication skills.
  • Service Orientation: Display a prompt and timely service orientation.
  • Attention to Detail: Be detail-oriented and efficient in your work.
  • Interpersonal Skills: Possess strong interpersonal skills to work effectively with colleagues and customers.
  • Empathy: Demonstrate compassion and empathy towards customers.
  • Customer Service Skills: Possess outstanding customer service skills to provide exceptional service.
  • Self-Motivation: Be self-motivated and quick-thinking to adapt to changing situations.
  • Teamwork: Ability to work in a team environment or independently.
  • Computer Skills: Proficient in computer skills, including Microsoft Office programs.

Education and/or Experience:

  • Education: High school diploma or equivalent.
  • Experience: Customer service experience preferred.
  • Language Skills: Bilingual Spanish is a plus.

Supervisory Responsibilities: This position does not involve supervisory duties.

Work Environment: The work environment may include using a computer, occasional standing, sitting, and lifting up to 20 pounds. The atmosphere is typically moderate to loud.