IT Systems Specialist
1 month ago
At Phoenix Defense, we're seeking a highly skilled IT Systems Specialist to join our team. As a key member of our technical support team, you'll be responsible for providing top-notch support to our internal and external customers.
Key Responsibilities:
- Providing technical support to internal and external customers via phone, email, and in-person
- Installing, configuring, and troubleshooting computer hardware and software
- Performing routine maintenance tasks, such as backing up data and swapping out hardware
- Documenting processes and procedures to ensure smooth operations
- Training colleagues on new technologies and procedures
Requirements:
- 5+ years of experience in computer hardware repair and help desk support
- CompTIA Security+ certification or equivalent
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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