Customer Care Representative

5 days ago


Bridgewater, Massachusetts, United States Wedgewood Village Pharmacy, LLC Full time
About the Role

We are seeking a highly skilled and compassionate Customer Care Specialist to join our team at Wedgewood Village Pharmacy, LLC. As a key member of our Customer Care Team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met with efficiency and care.

Key Responsibilities
  • Provide top-notch customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with our team to ensure seamless communication and coordination of customer requests.
  • Develop and maintain a thorough understanding of our compounded veterinary medications, including their uses, benefits, and potential side effects.
  • Stay up-to-date on industry developments and best practices, applying this knowledge to improve our services and processes.
What We Offer
  • A comprehensive benefits package, including health, dental, and flexible spending accounts.
  • A 401(k) retirement plan with a generous company contribution.
  • Company-paid life and disability insurance.
  • Access to voluntary insurance options.
  • A generous paid time off program that increases every year.
  • Tuition reimbursement.
  • Opportunities for growth and professional development, with a focus on promoting from within.
Requirements
  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic calculations and computer skills, including Microsoft Office and Outlook.
  • Reliability, punctuality, and a positive, professional attitude.
Preferred Qualifications
  • Previous experience in customer service, retail, or a related field.
  • Knowledge of pharmacy operations and compounded medications.
  • Fluency in Spanish or other languages.
  • College education or degree in a related field.
About Us

Wedgewood Village Pharmacy, LLC is the nation's largest and most trusted provider of compounded veterinary medications. We are committed to delivering exceptional service and care to our clients, and we are seeking like-minded individuals to join our team.



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