Clinical Training Specialist
5 days ago
Job Summary
Shift: Days - Full-time
Responsibilities:
This position is under the direction of the Medical Center's Administrative Department. The incumbent will assist in the clarification and development of process improvements and inquiries, train medical support staff and clerks to ensure all personnel have full knowledge of covered material.
This position is responsible for the coordination, planning, preparation, presentation, and evaluation of classroom instruction and related activities to meet the educational needs of all employees. The incumbent will draft, create, and maintain training manuals. This position will require training employees on navigation of the electronic health record system, including patient demographics, encounter creation, patient accounts, insurance eligibility, problem-solving, and other related tasks.
The incumbent will verify that all employees are following regulatory requirements to resolve edits or exceptions detected during system processing. Employees will sign off on initial competency evaluations for every employee after training has been completed. Additionally, the incumbent will assist in the re-training and annual evaluation of established employees.
Minimum Requirements:
3 years of clerical experience
Experience:
Experience as a seasoned Medical Clerk or Patient Representative
Advanced knowledge of all insurance payers and payer billing requirements
Knowledge of medical terminology
Type 45 wpm
Ability to read, write, and understand verbal and written instructions
Advanced computer skills (Microsoft, PowerPoint, Excel, and Word)
Excellent organizational skills
Detail-oriented with the ability to work independently
Ability to complete tasks within a given timeframe
Productive and goal-oriented
Demonstrate excellent problem-solving skills
Ability to troubleshoot and resolve account errors within a reasonable amount of time
Ability to function effectively as a team member and respond to changes in work processes, leadership, and systems in a constructive manner
Contacts:
Within the organization - all departments
Outside the organization - insurance companies, physician's offices, nursing homes, patient employers, vocational rehabilitation, and welfare departments
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