Healthcare Support Professional
3 weeks ago
As a Patient Care Coordinator at Marque Urgent Care in Irvine, California, you will be responsible for providing exceptional patient care and support, working closely with medical personnel and administrative teams to ensure a seamless patient experience. This role requires strong communication and interpersonal skills, as well as the ability to remain calm and composed under pressure.
Key Responsibilities:
- Engage with patients and their families professionally and empathetically, addressing inquiries, scheduling appointments, and assisting with administrative tasks over the phone.
- Handle a high volume of inbound calls and inquiries while maintaining a positive attitude and ensuring excellent customer service.
- Utilize your computer skills to navigate and update patient charting software, insurance databases, and other relevant systems.
- Collaborate with medical personnel and administrative teams to ensure a seamless patient experience from check-in to discharge.
- Maintain accurate and organized records of patient interactions, appointments, and inquiries.
- Quickly adapt and learn new processes, including patient charting software and insurance protocols.
- Check-in telemedicine urgent care patients who have scheduled appointments
- Assigning a Marque doctor to complete their virtual urgent care visit
- Creating and verifying patient medical charts and health insurance
Requirements and Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- At least 1 year of experience in a healthcare-related field, preferably in patient care or administration.
- Excellent communication and interpersonal skills, with the ability to remain calm and composed under pressure.
- Strong computer skills and proficiency in administrative tasks; familiarity with medical software is a plus.
- Ability to multitask and maintain attention to detail while managing a high volume of tasks.
Salary and Benefits:
The estimated salary for this role is $60,000 - $75,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, dental and vision insurance, 401(k) matching, and paid time off.
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