Customer Service and Mailroom Operations Specialist

5 days ago


Austin, Texas, United States Ricoh Americas Corporation Full time
Job Summary

We are seeking a highly skilled Customer Service and Mailroom Specialist to join our Ricoh Americas Corporation team. The successful candidate will be responsible for providing exceptional customer service, managing mailroom operations, and ensuring the smooth operation of copier equipment.

About the Role

This is a full-time position that requires the ability to work independently and as part of a team. The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong attention to detail.

Responsibilities
  • Provide exceptional customer service to internal and external customers
  • Manage mailroom operations, including sorting, distributing, and handling incoming and outgoing mail/faxes
  • Maintain copier equipment, perform basic troubleshooting, and escalate issues to technicians when necessary
  • Perform binding and finishing work, including running high-volume copy machines
  • Distribute office supplies, fax transmissions, and mail to company personnel and designated drop-off points
  • Maintain records for management reports and inventories of supplies needed
  • Calculate charges for jobs performed and maintain logs
Requirements

To be considered for this role, you must have:

  • A high school diploma or equivalent
  • 1-2 years of related work experience
  • Valid driver's license and minimum levels of auto insurance coverage per Ricoh
  • Competency in basic computer skills, including proficiency in MS Office Suite
Estimated Salary

$45,000 - $60,000 per year, depending on location and experience.



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