Customer Service Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at AHU Technologies Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to taxpayers, answering inquiries, and resolving issues related to business, income, and real property taxes.
Key Responsibilities:
• Provide accurate and timely information to taxpayers on tax-related matters
• Respond to inquiries and resolve issues via phone and written correspondence
• Research and update business tax accounts using online systems
• Review and adjust tax accounts to ensure accuracy and compliance
• Receive and process requests for waivers of penalties and interest
• Maintain accurate records and databases
• Determine and register applicable tax liabilities
• Respond to general correspondence and prepare responses for management signature
Requirements:
• High school diploma or equivalent with a minimum of two years of experience in a related field
• Excellent communication and interpersonal skills
• Ability to research and interpret tax laws and regulations
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Access
What We Offer:
• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive work environment
• Professional development and growth opportunities
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