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Director of Generative AI
2 months ago
At ServiceNow, we're revolutionizing the way organizations work by harnessing the power of Generative AI. We're seeking a visionary Director of GenAI to lead our efforts in developing and executing strategic GenAI initiatives that drive growth, efficiency, and client outcomes.
Key Responsibilities:- Develop and execute a comprehensive GenAI strategy that aligns with ServiceNow's organizational goals and objectives.
- Leverage deep technical expertise in GenAI to enhance service innovation and delivery excellence.
- Drive the adoption of GenAI products and processes within the organization, increasing pace and volume.
- Lead a dedicated technical team focused on GenAI initiatives, providing direction and support for successful execution.
- Mentor and develop team members' skills in GenAI technologies, fostering a culture of continuous learning.
- Influence seller activity and approach to increase services seller productivity by building GenAI assets that facilitate sales teams and align with license sales.
- Engage with key stakeholders, including customers, to refine GenAI initiatives based on service needs and feedback.
- Champion best practices in GenAI to foster a culture of continuous improvement and innovation.
- Stay abreast of the GenAI market and ecosystem to inform strategy and maintain a competitive edge.
- Cultivate a results-driven culture, ensuring GenAI initiatives meet objectives and KPIs.
- Collaborate with other departments to integrate GenAI initiatives with company-wide strategies.
- 10+ years in a global professional services or consulting organization, managing various aspects of strategic delivery, customer management, sales, delivery, and operations / 3+ years people management.
- Bachelor's degree in engineering, business administration, or a related field. Master's degree preferred.
- Demonstrated leadership in strategic and technical initiatives, with a focus on technology and GenAI.
- Strong understanding of GenAI technologies and their business applications.
- Experience with software delivery across numerous industries.
- Exceptional communication and interpersonal skills, with the ability to build effective relationships and influence stakeholders at all levels.
- Excellent writing and presentation skills and the ability to generate and communicate meaningful growth metrics.
- Ability to work in a fast-paced, dynamic environment and adapt quickly to changing priorities.
- Clear understanding of the metrics that govern services organizations and the interrelation between them.
We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.