Payment Center Team Lead

3 weeks ago


Addison, Texas, United States National Life Group Full time
Payment Center Team Lead - Leadership Development Opportunity

**Overview**
National Life Group is a leading provider of life insurance and annuities, with a rich history dating back to 1848. As a Payment Center Team Lead, you will play a critical role in supporting our teammates and leadership, driving process improvements, and developing future leaders within the organization.

**Estimated Salary Range:** $65,000 - $85,000 per year, depending on qualifications and experience.

**Job Description**
As a Payment Center Team Lead, your primary focus will be on providing support to teammates and leadership, while also driving process improvements and developing future leaders within the organization. You will be responsible for coaching, mentoring, and providing regular feedback to teammates at all levels. You will also actively handle escalations from teammates and those referred by management.

**Key Responsibilities:**
* Coach, mentor, and provide regular feedback to teammates at all levels
* Actively handle escalations from teammates and those referred by management
* Support the broader leadership team by articulating and translating CIG vision
* Work on special projects and key initiatives as assigned
* Identify training opportunities for the floor and work with leaders and training to address
* Prepare and deliver huddle updates and other ad-hoc training materials/classes
* Build cross-functional relationships that improve process and efficiency

**Requirements:**
* Highly reliable, responsive, and attentive
* Onsite presence
* Able to multi-task effectively
* Helps teammates
* Independent problem solver
* Olympic level soft skills and ability to deescalate
* Subject matter expertise in Life and Annuity
* Teach first mindset
* Team first attitude/Role Model

**Benefits:**
National Life Group offers a competitive total rewards package, including a 401(k) retirement plan match, medical, dental, and vision insurance, and a company-funded wellness account for director and below employees. We also offer 10 paid holidays, a generous paid time off plan, and 6 weeks of paid parental leave and 6 weeks of paid family leave after a year of full-time employment.

**Location:** National Life Dr, Montpelier, VT 05604

**About National Life Group:**
National Life Group is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations.

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