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Software Systems Analyst
1 month ago
Denver Public Schools is seeking a skilled Software Systems Analyst to join our team. As a key member of our technology department, you will be responsible for performing technical analysis to solve business problems using advanced methods. Your contributions will influence district decision-making and ensure the effective administration of district-wide systems and platforms.
Key Responsibilities:
Track and manage the incident flow for the software approval process, ensuring compliance with internal and external standards.
Analyze software usage data, track licenses, and interpret findings from device management systems to inform decisions on software purchases and renewals.
Provide timely support to end-users, collaborate with various teams, and report on data related to software compliance and legal requirements.
Requirements:
High School Diploma/GED required.
Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field, preferred.
ITAM or SAM professional licensing is preferred but not required. CSM licensing is preferred.
At least one (1) year of experience in technology troubleshooting, isolating and diagnosing problems.
Knowledge of enterprise application usage and licensing models used by software producers and vendors.
Skill in analyzing qualitative and quantitative information to inform decision making.
Skill in the running and managing reports in spreadsheets.
Strong attention to detail
Effective communication skills
Effective time management and organizational skills
Work collaboratively with others on a team
High degree of integrity in handling confidential information
Aptitude for variety and changing expectations and fast-paced environment
Effectively handle multiple demands and competing deadlines
The ability to take responsibility for one's own performance
Ability to work in a multi-ethnic and multicultural environment with district and school leaders, faculty, staff and students
Demonstrated ability to communicate and collaborate across departments and at all levels of the organization.
Knowledge of Google Enterprise, Microsoft, Adobe or other software licensing.
What We Offer:
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations.
How to Apply:
Interested applicants must apply online by visiting the Denver Public Schools job board at
About this role:
This role is responsible for performing technical analysis to solve business problems using advanced methods. Contributes to operational goals by influencing district decision-making. Administers the maintenance, procedures, and reporting district wide systems and platforms.
Key Performance Indicators:
Timely resolution of software-related incidents.
Effective management of software licenses and usage.
Accurate reporting on software compliance and legal requirements.
What You'll Do:
Tracks the incident management for the software approval process.
Analyzes software usage and tracking of licenses.
Interprets data collected by device management systems for software usage.
Collects and reports on data to determine if a Data Protection Addendum (DPA) is required for the District software based on analysis of software findings.
Assists in managing user access, running usage reports, determining need for central purchases of requested software, and collaborating with the purchasing team on software renewals.
Evaluates software requests against internal criteria, as well as SOC accessibility standards, FERPA, HIPAA, and COPPA compliance.
Provides data to inform decisions as to whether the software meets standards and is acceptable for use.
Collects data required to report to the community in compliance with legal requirements.
Delivers customer/end-user, hands on, email, chat, video conference, and telephone support internally in an efficient and timely manner.
