Resort Operations Manager
4 days ago
At Hotel Drover, we're seeking a seasoned professional to lead our overnight operations as a Resort Operations Manager. This key role will oversee all property operations during the overnight shift, ensuring the highest levels of hospitality and service are provided to our guests. As a member of our management team, you will represent property management in resolving any guest or property-related situation, while maintaining compliance with all guidelines to operations.
Key Responsibilities
• Manage front office inventories
• Direct, monitor, and assist night audit staff
• Ensure guest tracking scores and employee opinion survey goals are achieved
• Manage employee hours
• Establish a guest account, as per Hotel policies, for direct billing, credit card, and cash payment
• Audit and balance each day's shift, prepare daily banking, and report any discrepancies
• Ensure all front office employees are adhering to proper cash handling procedures and monitor overage/shortages
• Ensure associate shifts are rostered and recorded on ADP workforce management
• Ensure appropriate training is delivered to the team, i.e., Marriott training and discipline-specific
• Assist supervisors in handling employee performance issues (performance reviews, counseling, and recommendations)
• Create incentives that will promote better service and profit for the property
• Embody the shared values of Hotel Drover
Requirements
• 1-2 years of management experience in front desk, guest services, night audit, or related professional area
• Strong computer skills
• Flexible schedule, able to work evenings, weekends, and holidays
• Strong interpersonal and relationship-building abilities; passion for collaboration and providing administrative support
What We Offer
At Hotel Drover, we're committed to providing our team members with a unique and rewarding work experience. As a Resort Operations Manager, you will have the opportunity to work in a dynamic and fast-paced environment, while being part of a team that is passionate about delivering legendary service to every guest, every day. If you're a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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