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CD Specialist

2 months ago

Addison, Texas, United States HealthMark Group Full time
About HealthMark Group

HealthMark Group is a leading provider of health information management and technology solutions, serving the needs of physician practices and hospitals across the nation.

Job Summary

We are seeking a highly motivated and detail-oriented CD Specialist to join our team. As a CD Specialist, you will play a critical role in processing medical record requests, ensuring the confidentiality of protected health information (PHI), and providing exceptional customer service to our clients.

Key Responsibilities
  • Process medical record requests in a timely and accurate manner, including fulfilling requests for medical, billing, and/or images to be sent in PDF, DVD, or secure email.
  • Burn multiple CDs at one time using a desktop computer and laptop.
  • Monitor client queues and clear daily.
  • Identify and notify the Lead if additional help is needed due to high volume.
  • Notify the Lead of any issues preventing processing, such as access issues or system speed.
  • Communicate professionally with other teams to fulfill job duties.
  • Report directly to the POD Lead.
  • Send daily end-of-day screenshots to the Lead and Manager.
  • Work occasional overtime to assist as needed in overflow processing due to high volume issues and/or coverage issues.
  • Abide by HIPAA guidelines while ensuring the confidentiality of PHI.
  • Attend all team standups each week.
  • Report all hours worked accurately into ADP.
  • Enter stats accurately in the self-report tracker.
Requirements
  • Ability to work in a high-volume and fast-paced environment.
  • Ability to multitask to meet deadlines and daily goals.
  • Fast learner.
  • Quick worker.
  • Team player.
  • Positive attitude.
  • A go-getter looking to exceed minimum requirements.
Benefits
  • Robust health insurance plan options with company coverage.
  • Company HSA account contributions for eligible health plans (medical BCBS).
  • Vision and dental plan options.
  • STD, LTD, Life, Life AD&D, EAP.
  • Competitive paid time off, including paid holidays.
  • 401(k) plan offering with employer matching.