Medical Operations Director
2 weeks ago
Excel Medical is a dynamic and innovative telehealth company specializing in Hormone Replacement Therapy for men and women. We pride ourselves on our science-based protocol that delivers life-improving results to our patients.
The Director of Medical Operations is responsible for leading a team of Nurse Practitioners (NPs) and Medical Doctors (MDs) in delivering exceptional patient care and operational excellence. This role involves developing and refining clinical procedures, implementing operational standards, and ensuring a high-performance culture among the provider team.
- Develop and implement short- and long-term goals, strategic plans, policies, and operating procedures for the medical provider team.
- Identify and address issues related to patient care and provider performance, providing regular updates and feedback to senior management.
- Monitor provider performance, patient satisfaction, and service levels, making adjustments to staffing and processes as needed to ensure high-quality care.
- Build strong cross-functional relationships with departments such as marketing, operations, and IT to drive operational efficiency and improve patient care outcomes.
- Oversee clinical processes, including protocol development, compliance monitoring, and continuous quality improvement efforts.
- Ensure compliance with all policies and procedures related to patient care, provider onboarding, and clinical standards.
- Foster a high-performance culture among the provider team, emphasizing continuous learning, accountability, and professional development.
- Lead talent management efforts, including recruitment, training, and career development of NPs and MDs.
- Implement business strategies related to quality assurance, team structure, provider education, and patient engagement initiatives.
- Mentor and coach medical providers, supporting less experienced team members in their growth and development.
- Develop and manage department scorecards, tracking key performance indicators (KPIs) and outcomes
- Bachelor's degree in Healthcare Administration, Nursing, Medicine, or a related field; advanced degree preferred.
- 5-7 years of management experience, preferably leading a team of NPs and MDs in a healthcare setting.
- Proven track record of 7+ years in healthcare management, clinical operations, or provider relations.
- Strong leadership, project management, and team development skills.
- Proven ability to work collaboratively with and influence clinical staff and senior management.
- Expertise in optimizing clinical operations, developing policies, and implementing new strategies.
- Strong communication and listening skills to learn from both providers and patients and drive performance improvements.
- Deep knowledge of healthcare industry best practices, regulatory requirements, and clinical guidelines.
- Ability to work onsite in Charlotte, NC.
Excel Medical is an equal-opportunity employer and welcomes candidates from all backgrounds to apply.
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Medical Operations Director
2 weeks ago
Charlotte, North Carolina, United States Excel Medical Full timeDirector of Medical Operations Job DescriptionExcel Medical is a pioneering telehealth company dedicated to delivering exceptional Hormone Replacement Therapy services to men and women. Our commitment to science-based protocols ensures life-improving results for our patients.Job OverviewThe Director of Medical Operations will lead a team of Nurse...
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Medical Operations Director
4 weeks ago
Charlotte, North Carolina, United States Excel Medical Full timeExcel Medical is a pioneering telehealth company dedicated to delivering innovative Hormone Replacement Therapy solutions for men and women. Our commitment to evidence-based protocols drives exceptional patient outcomes.Position OverviewThe Medical Operations Director will lead a team of Nurse Practitioners and Medical Doctors, overseeing the development and...
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Medical Operations Director
4 weeks ago
Charlotte, North Carolina, United States Excel Medical Full timeExcel Medical is a pioneering telehealth company that revolutionizes Hormone Replacement Therapy for men and women. Our commitment to science-based protocols yields life-improving results for our patients.Position OverviewThe Director of Medical Operations is responsible for leading a team of Nurse Practitioners (NPs) and Medical Doctors (MDs). This role...
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