Member Services Team Manager

3 days ago


Kansas City, Missouri, United States CONEXON Full time

Are you a dynamic leader looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences? We're seeking a talented Member Services Supervisor to join our team at CONEXON

In this critical role, you will lead a team of Member Service Representatives, guiding them to achieve excellence in service delivery. Your expertise will help shape the success of our contact center, ensuring that every interaction is personalized, empathetic, and exceeds customer expectations.

You'll play a vital role in:

  • Developing and implementing effective coaching strategies to improve MSR performance
  • Mentoring and supporting MSRs to enhance their skills and knowledge
  • Collaborating with other supervisors and management team members to drive business results

**What We Offer:**

  • $60,000 - $75,000 per year salary, depending on experience
  • Full benefits (health, dental, and vision), life insurance, long-term and short-term disability insurance, and retirement benefits

If you're ready to make a meaningful impact and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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