Member Services Lead

6 days ago


Kansas City, Missouri, United States Conexon Full time
Job Overview

We are seeking a highly skilled Member Services Supervisor to join our team at Conexon in Kansas City. This is a full-time position that offers a competitive compensation and benefits package.

Key Responsibilities:

  • Lead and manage a team of Member Service Representatives (MSRs) in contact center operations.
  • Develop and implement strategies to optimize procedures, improve staff motivation, and enhance overall performance.
  • Mentor MSRs, provide coaching opportunities, and ensure adherence to policies and procedures.
  • Analyze data to inform management decisions and drive business growth.
  • Collaborate with other supervisors and management team members to support MSRs and maximize member satisfaction.

Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • Proven leadership skills and ability to remain calm under pressure.
  • Excellent problem-solving, decision-making, and interpersonal skills.
  • Strong written and verbal communication skills, with proficiency in Microsoft Office Suite.
  • Ability to work independently, prioritize tasks, and maintain an open schedule.

Salary Range:$60,000 - $80,000 per year, depending on experience.



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