Member Services Lead
6 days ago
We are seeking a highly skilled Member Services Supervisor to join our team at Conexon in Kansas City. This is a full-time position that offers a competitive compensation and benefits package.
Key Responsibilities:
- Lead and manage a team of Member Service Representatives (MSRs) in contact center operations.
- Develop and implement strategies to optimize procedures, improve staff motivation, and enhance overall performance.
- Mentor MSRs, provide coaching opportunities, and ensure adherence to policies and procedures.
- Analyze data to inform management decisions and drive business growth.
- Collaborate with other supervisors and management team members to support MSRs and maximize member satisfaction.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- Proven leadership skills and ability to remain calm under pressure.
- Excellent problem-solving, decision-making, and interpersonal skills.
- Strong written and verbal communication skills, with proficiency in Microsoft Office Suite.
- Ability to work independently, prioritize tasks, and maintain an open schedule.
Salary Range:$60,000 - $80,000 per year, depending on experience.
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