Member Services Team Coordinator
3 weeks ago
Job Description: Membership Services Team Coordinator
About Us: Chiefs Fit is a dynamic and growing fitness club dedicated to providing exceptional experiences for our members and guests. We are seeking a highly skilled and enthusiastic Membership Services Team Coordinator to join our team.
Job Summary: The Membership Services Team Coordinator will provide exceptional customer service to our members and guests, ensuring a seamless and enjoyable experience. This role involves managing membership data, overseeing traffic flow, collecting dues, monitoring membership alerts, and providing support to members and guests.
Responsibilities:
- Membership Data Management: Ensure that all membership data is accurate and up-to-date.
- Traffic Flow Management: Oversee guest and member traffic flow to maintain a smooth and efficient environment.
- Dues Collection: Collect dues and update billing information as needed.
- Membership Alerts: Monitor and address membership alerts in a timely manner.
- Customer Support: Assist members and guests with inquiries and concerns, providing solutions and support when needed.
Work Environment:
You will work in a fast-paced environment with a dynamic team of professionals who are passionate about delivering exceptional customer experiences.
Benefits:
- Competitive Salary: $45,000 - $55,000 per year
- Opportunities for Advancement: Opportunities for growth and advancement within the company.
- Professional Development: Training and development opportunities to enhance your skills and knowledge.
Requirements:
- Customer Service Skills: Excellent customer service and interpersonal communication skills.
- Organizational Skills: Independent, self-starter with strong organizational skills.
- Teamwork: Must be a team player.
- Certifications/Education: Must complete company HR trainings.
- Experience: 1-2 years of customer service experience preferred.
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