Senior Network Support Specialist

7 days ago


Lowell, Massachusetts, United States LTI Information Technology Full time

Job Summary

We are seeking a highly skilled and motivated Computer Technician II to join our team at LTI Information Technology. This role will be based in Burlington, MA, with onboarding done at our Cambridge site.

About the Role

This is a full-time salaried position, averaging 40 hours per week, with standard work hours from 8:30 AM – 5 PM, Monday to Friday. Alternative schedules may be considered upon request.

The ideal candidate must have a foundation in troubleshooting basic computer and server issues demonstrated through education, work experience, or certification. Key Responsibilities:

  • Engage professionally with clients and maintain accurate time tracking and detailed technical notes.
  • Ensure clear communication with clients and team members.

Technical Requirements

The successful candidate will possess:

  • Minimum two years in IT with a solid understanding of networking, hardware, and software essentials.
  • Excellent problem-solving and critical thinking abilities.
  • Strong interpersonal and customer service skills.
  • A genuine passion for technology and continuous learning.

Preferred Attributes

Candidates with experience in network consulting/MSP, working with a helpdesk system, Server or software cutovers, project ownership, mentoring, and training junior staff will be advantageous.

Salary and Benefits

The salary for this position is commensurate with experience, ranging between $60,000 - $90,000 annually. We offer a competitive total rewards package with benefits including:

  • Choice of platinum and gold level health plans through Blue Care Network (PPO).
  • Dental coverage provided by Delta Dental.
  • Vision coverage through EyeMed.
  • Generous paid vacation, sick leave, and standard U.S. holidays.
  • Up to 3% company matching for 401K contributions.

LTI Information Technology

We are a managed service provider comprised of a team of technical professionals who pride ourselves as a team first and technicians second. Our mission is to support our clients with access to a wide range of technical expertise, supported by our technical experts.



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