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Customer Success Specialist

2 months ago

Dover, Delaware, United States TeleSearch Staffing Solutions Full time

TeleSearch Staffing Solutions is seeking a highly motivated and organized Customer Success Specialist - Sales & Data Entry to join our growing team. This role plays a vital part in ensuring customer satisfaction by managing their short-term inventory needs and acting as the primary point of contact for all order fulfillment inquiries.

As a Customer Success Specialist, you will collaborate closely with various departments, including sales, operations, logistics, and accounts receivable, to ensure seamless order processing and exceptional customer service. Your analytical skills and attention to detail will be crucial in identifying trends, optimizing inventory levels, and resolving any discrepancies that may arise.

Responsibilities:
  • Analyze customer data to develop proactive inventory strategies and optimize order fulfillment processes.
  • Collaborate with sales, operations, and planning teams to determine the most efficient methods for meeting customer production requirements.
  • Process customer purchase orders accurately and efficiently, ensuring timely delivery of goods.
  • Serve as a liaison between customers and internal departments, addressing inquiries and resolving issues promptly.
  • Maintain accurate customer records, including contract pricing, profile information, and order history.
  • Analyze sales data to identify trends and opportunities for growth, fostering strong business relationships with key accounts.
  • Work closely with the Accounts Receivable team to review and resolve invoice discrepancies.
Qualifications:
  • Associate's degree or equivalent experience in a customer-facing role.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong analytical abilities and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.