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Technical Support Specialist

2 months ago

Springdale, Arkansas, United States K2 Staffing, LLC Full time
Job DescriptionPosition Overview
K2 Staffing, LLC is seeking a dedicated Help Desk Support Level II to join our dynamic team. The primary responsibility of the IT Technician is to ensure the seamless operation of systems and provide essential support to end users, enabling them to perform their business functions effectively. The IT Technician will respond promptly to support inquiries, serve as the first point of contact for all IT-related issues, and ensure user satisfaction while managing various technical responsibilities.

Key Responsibilities
  • Assist with incoming service requests through various channels, ensuring a professional, timely, and effective resolution of user issues.
  • Set up and configure systems for new employees.
  • Prioritize and manage incidents and service requests in accordance with established processes to meet service level agreements.
  • Utilize remote access tools and diagnostic software to resolve support issues efficiently.
  • Administer servers using Active Directory, manage File & Print services, and oversee DNS and DHCP configurations.
  • Install and maintain antivirus solutions, ensuring that virus definitions are current.
  • Oversee network firewall and switch operations, ensuring optimal performance and security.
  • Enhance and maintain both network software and hardware components.
  • Design and implement file servers and cloud-based solutions.
  • Configure and deploy Voice over IP (VoIP) systems.
  • Manage Microsoft Exchange Server operations.
  • Monitor alert systems and respond appropriately as per established protocols.
  • Handle escalated service requests that require advanced troubleshooting.
Qualifications & Skills
  • Experience in a Managed Service Provider (MSP) environment is essential.
  • A minimum of 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, and Active Directory.
  • 2-3 years of experience in a client-facing role, such as sales engineering, is preferred.
  • Familiarity with remote monitoring and management (RMM) tools like Connectwise, Kaseya, or Ninja is advantageous.
  • Knowledge of Professional Services Automation (PSA) tools, such as Autotask or Halo, is a plus.
  • Experience with Microtik routers is beneficial.
  • Strong verbal and written communication skills, with the ability to engage with clients to understand their technology-related challenges.
  • Excellent organizational and time-management abilities.
  • Experience in drafting proposals and implementing technical solutions to meet business needs.
  • Results-driven, self-motivated, and a reliable team player.
  • Solid understanding of technology and productivity systems.
  • Exceptional problem-solving skills and customer service orientation.
  • Sales training experience is an added advantage.
Preferred Qualifications
  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) certifications.
  • CCNA or CCIE-Cisco certifications are highly regarded.
K2 Staffing, LLC offers a stimulating work environment, opportunities for career advancement, and ongoing professional development.