Performance Optimization Specialist

2 days ago

Hartford, Connecticut, United States Software Guidance and Assistance, Inc. Full time
Job Title: Performance Engineer

We are seeking a highly skilled Performance Engineer to join our team at Software Guidance and Assistance, Inc. (SGA). As a Performance Engineer, you will play a critical role in ensuring the optimal performance and availability of our applications and infrastructure.

Responsibilities:
  • Configure and maintain observability capabilities in partnership with SRE, AIOps, and Assess code, config, or infra changes readiness for production.
  • Monitor and develop Service Level Objectives (SLOs) and Service Level Indicators (SLIs) through customer user journey; advise on Service Level Agreements (SLAs); establish error budgets.
  • Strategize, analyze, and tune applications for performance and availability via DevSecOps principles and technologies as needed to continuously validate Load, Stability, Scalability, and Reliability standards of the application.
  • Define, create, and maintain monitoring dashboards. Implement application performance management, log analytics, error analytics, and business analytics solutions using APM tools, such as Dynatrace, Splunk, and Akamai.
  • Responsible for monitoring application stability trends (cloud/on-prem) and identifying opportunities to improve performance and/or availability.
  • Automate system scalability and continually work to improve system resiliency, performance, and efficiency; make recommendations for design changes for improved reliability.
  • Work with Incident/Problem Manager and help drive blameless Root Cause Analysis (RCA), postmortems, and RCRs by providing engineering and tool expertise.
  • Define, configure, review, assess, and use Artificial Intelligence (AI) based analytics, and fine-tune it to make a good balance between faster automatic root cause analysis and false positives.
  • Develop next-gen, smart, automated monitoring & alerting solutions in software delivery and production environment. Implement observability and monitoring framework using tools/frameworks like Dynatrace, ServiceNow, Ansible, Splunk, Akamai, Open Telemetry, and AWS monitoring capabilities CloudWatch, etc.
  • Independently contribute toward finding game-changer solutions using cutting-edge technologies and experience in enabling next-gen alerting, problem-solving, and self-healing solutions for IT assets.
Qualifications and Skillset:
  • Position requires a Bachelor's degree (or foreign equivalent) or Advanced degree in Information Technology, Computer Science Engineering, or a related field plus eight (8+) years of experience in the job offered or in a related occupation.
  • Experienced in Dynatrace, LoadRunner, and Splunk for performance analysis, alerting, and monitoring solutions implementation, while being proficient in performance testing process and automation.
  • Expertise in cloud-native technologies, including containerization, microservices architecture, and serverless computing.
  • Demonstrate strong analytical, problem-solving, debugging, troubleshooting skills, and identifying root cause of issues.
  • Proficient in utilizing and supporting APM tools in a large enterprise environment.
  • Proficient with application server instrumentation (Java), Real User Monitoring, Synthetic Monitoring.
  • Experience in the fields of Agile, DevOps, Site Reliability Engineering.
  • Strong knowledge in Event Management in ServiceNow preferred.
  • Exceptional communication and collaboration skills, enabling effective engagement with stakeholders at all levels of the organization.
  • Ability to coach team members and engineering teams.
Certifications preferred:
  • Dynatrace certified associate.
  • AWS Solution Architect - Associate.
  • Splunk core certified Power user.
  • Splunk core certified Advanced Power user.
  • Secondary AWS certification (optional).

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business.

Our mission is to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it.

You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do, and find your passion at work. Please find us at www.sga.com.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.

Please visit our company EEO page to request an accommodation or assistance regarding our policy.

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