Director, Group Benefits Billing Process Optimization Leader
1 day ago
We are seeking a highly skilled and experienced Director to lead our Group Benefits Billing Process Optimization team. As a key member of our operations leadership team, you will be responsible for creating, sustaining, and improving processes to deliver on our Group Benefits Strategy.
Key Responsibilities:- Lead the optimization team accountable for creating, sustaining, and improving processes.
- Develop Solution Vision, Value, and high-level requirements in alignment with business strategies and prioritized investments.
- Collaborate with Operations leadership to design an End-to-End process assessment aimed at defining the target operational state.
- Comprehend and assist in formulating key business strategies and success KPIs, recommending process and technology solutions that meet major business objectives and drive desirable outcomes.
- Work closely with Operations leadership to prioritize process improvement opportunities, managing the flow of deliverables through the AGILE framework to provide incremental value with defined success metrics.
- Provide both direct and matrixed leadership for process improvements across the supported business groups within Operations.
- Engage and influence stakeholders and business partners to identify process and technology enhancement opportunities, guiding prioritization discussions and ensuring alignment with LOB strategy.
- Oversee the design and implementation of process improvements using recognized methodologies such as Lean and/or Six Sigma.
- Ensure adherence to standardized, disciplined processes, metrics, and process management controls to sustain, adapt, continuously improve, and drive our Process transformation.
- Offer training, coaching, and mentoring on process design and activities, including lean management systems and Six Sigma methodologies.
- A minimum of 5 years in a role that involved direct stakeholder engagement required.
- History of forming trusted partnerships across all levels of the organization, including executive management; executive presentation skills required.
- Strong Group Benefits billing knowledge preferred.
- Financial or Service industry experience in a process implementation, process management or product role preferred.
- Strong data analytics skills; with history in reporting out on KPIs.
- Strong project facilitation and leadership skills; ability to think strategically while connecting to operational details.
- Demonstrated ability to coach, lead and develop a high performing team, motivate others, and achieve results.
- Independent self-starter with a strong work ethic and excellent judgment.
- Bachelor's degree or equivalent work experience.
- Able and willing to travel up to 10% of the time.
- Green/Black Belt experience or similar process methodology training preferred.
- Experience with automated business processes, technology driven solution design, and data science technologies preferred.
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
The annualized base pay range for this role is: $134,800 - $202,200
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us ) | Culture & Employee Insights ) | Diversity, Equity and Inclusion ) | Benefits )
Human achievement is at the heart of what we do.
We believe that with the right encouragement and support, people are capable of achieving amazing things.
We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.
Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.
We're also committed to programs that drive education and support volunteerism, which put human beings first.
We do it because it's the right thing to do, and because when our customers, communities and employees succeed, we all do.
-
Hartford, Connecticut, United States The Hartford Full timeAbout the RoleWe are seeking a highly skilled and experienced Director, Group Benefits Billing Process Optimization to lead our optimization team in creating, sustaining, and improving processes. The successful candidate will be responsible for delivering on the Group Benefits Strategy through strong process management discipline, focusing on continuous...
-
Hartford, Connecticut, United States The Hartford Full timeJob SummaryAs a key member of our team, you will be responsible for leading a team of Optimization Consultants in conducting end-to-end process assessments and redesigns to drive continuous improvement and transformative investments in technology.Key ResponsibilitiesDevelop and implement process optimization strategies to improve efficiency and...
-
Strategic Director, Process Optimization
1 month ago
Hartford, Connecticut, United States Travelers Full timeAbout UsAt Travelers, we're committed to delivering exceptional customer and agent experiences, driving top-line revenue and underwriting results, and fostering a culture of innovation and efficiency across the enterprise.Job SummaryWe're seeking a highly skilled Strategic Director, Process Optimization to join our Business Process Management team. As a key...
-
Senior Director, Business Process Management
4 weeks ago
Hartford, Connecticut, United States Travelers Full timeAbout the OpportunityAt Travelers, we are committed to delivering exceptional customer and agent experiences, driving top-line revenue and underwriting results, and fostering a culture of innovation and efficiency across the enterprise.Job SummaryThe Business Process Management (BPM) team is responsible for managing and improving the performance of...
-
Director of Operations
2 days ago
Hartford, Connecticut, United States ACCEL Law Group Full timeDirector of OperationsACCEL Law Group is seeking a highly skilled and experienced Director of Operations to oversee the firm's administrative functions, drive growth initiatives, and prioritize operational effectiveness.Key Responsibilities:Contribute to strategic and tactical planning to ensure the firm's growth and success.Identify and mitigate risks to...
-
Health and Benefits Director
4 weeks ago
Hartford, Connecticut, United States WTW Full timeAs a seasoned Health and Benefits Director at WTW, you will spearhead client engagements involving the design and management of comprehensive health and benefits programs. You will drive strategic growth and foster relationships with current clients by leveraging your expertise alongside WTW's array of solutions and capabilities, while generating new...
-
Hartford, Connecticut, United States Travelers Full timeAbout the OpportunityAt Travelers, we are committed to delivering exceptional customer and agent experiences, driving top-line revenue and underwriting results, and fostering a culture of innovation and efficiency across the enterprise.Job SummaryWe are seeking a highly experienced and strategic leader to join our Business Process Management team as a Sr...
-
Director of Process Transformation
1 week ago
Hartford, Connecticut, United States CVS Health Full timeJob Title: Director, Process TransformationCVS Health is seeking a highly skilled Director, Process Transformation to join our team. As a key member of our Advance Process Insights and Reengineering (APIR) team, you will play a critical role in driving process analysis and improvement initiatives that enhance member experience and operational...
-
Hartford, Connecticut, United States Travelers Insurance Full timeJob Title: Senior Director of Business Process ManagementAt Travelers Insurance, we're committed to delivering exceptional customer and agent experiences, driving top-line revenue and underwriting results, and fostering a culture of innovation and efficiency across the enterprise.Job Summary:We're seeking a Senior Director of Business Process Management to...
-
Director of Operations
1 week ago
West Hartford, Connecticut, United States ACCEL Law Group Full timeJob Title: Director of OperationsACCEL Law Group is seeking a highly skilled Director of Operations to lead our administrative functions, drive growth initiatives, and prioritize operational effectiveness. As a key member of our team, you will oversee the day-to-day operations, manage personnel, optimize our systems, and supervise HR and training...
-
Billing Specialist
2 weeks ago
East Hartford, Connecticut, United States First Choice Health Centers Full timeJob Title: Billing SpecialistWe are seeking a highly skilled Billing Specialist to join our team at First Choice Health Centers. As a Billing Specialist, you will play a critical role in ensuring timely reimbursement for our patients and providers.Job Summary:The Billing Specialist will be responsible for reviewing and processing medical claims, resolving...
-
Billing Specialist
2 weeks ago
East Hartford, Connecticut, United States First Choice Health Centers Full timeJob Title: Billing SpecialistWe are seeking a highly skilled Billing Specialist to join our team at First Choice Health Centers. As a Billing Specialist, you will play a critical role in ensuring timely reimbursement for our patients and providers.Job Summary:The Billing Specialist will be responsible for reviewing and processing medical claims, identifying...
-
Director of Operations
3 weeks ago
Hartford, Connecticut, United States ACCEL Law Group Full timeDirector of OperationsACCEL Law Group is seeking a highly skilled and experienced Director of Operations to lead our administrative functions, drive growth initiatives, and prioritize operational effectiveness.Key Responsibilities:Contribute to strategic and tactical planning to ensure the firm's goals are met.Identify and mitigate risks to maintain a high...
-
Billing Specialist
2 days ago
East Hartford, Connecticut, United States First Choice Health Centers Full timeJob Title: Billing SpecialistWe are seeking a skilled Billing Specialist to join our team at First Choice Health Centers. As a key member of our revenue cycle team, you will be responsible for coordinating all aspects of the billing process for multiple lines of service, including medical, dental, behavioral health, optometry, podiatry, and...
-
Director, Process Transformation Specialist
2 weeks ago
Hartford, Connecticut, United States CVS Health Full timeTransform Healthcare Operations with CVS HealthWe are seeking a highly skilled Director, Process Transformation to join our team at CVS Health. As a key member of our Medicare Member Experience organization, you will play a critical role in driving process improvements and enhancing member experience.Key Responsibilities:Partner with business areas to drive...
-
Senior Director, Business Process Management
2 weeks ago
Hartford, Connecticut, United States Travelers Full timeAbout the OpportunityAt Travelers, we are committed to delivering exceptional customer and agent experiences, driving top-line revenue and underwriting results, and fostering a culture of innovation and efficiency across the enterprise.Job SummaryThe Business Process Management (BPM) team is responsible for managing and improving the performance of...
-
Hartford, Connecticut, United States New York Life Insurance Company Full timeJob Title: Group Benefit Solutions Underwriting Launch ProgramWe are seeking a highly skilled and motivated Underwriting Analyst to join our Group Benefit Solutions team in Farmington. As an Underwriting Analyst, you will play a critical role in assessing risk and underwriting prospective clients within our Group Benefit Solutions product portfolio.Key...
-
Regional Sales Director
3 weeks ago
Hartford, Connecticut, United States Harper Group Full timeRegional Sales Director OpportunityHarper Group is seeking an experienced Regional Sales Director to support and manage our growing team of Territory Managers. This role will oversee brand relationships and play a key part in generating new business by identifying opportunities for potential sales.The ideal candidate will have a customer service focus,...
-
Group Benefit Solutions Underwriting Analyst
3 weeks ago
Hartford, Connecticut, United States New York Life Insurance Company Full timeJob Title: Group Benefit Solutions Underwriting AnalystWe are seeking a highly skilled and motivated Underwriting Analyst to join our Group Benefit Solutions team. As an Underwriting Analyst, you will play a critical role in assessing and managing risk for our clients, ensuring that they receive the best possible financial protection and peace of mind.About...
-
Director, Process Transformation Specialist
2 days ago
Hartford, Connecticut, United States CVS Health Full timeJob SummaryCVS Health is seeking a highly skilled Transformation Director, Process Excellence to join our team. As a key member of our Advance Process Insights and Reengineering (APIR) team, you will play a critical role in driving process improvements and transforming our business.Key ResponsibilitiesPartner with business areas to drive insights into...
