Director, Group Benefits Billing Process Optimization Leader

1 month ago

Hartford, Connecticut, United States The Hartford Full time
Job Title: Director, Group Benefits Billing Process Optimization

We are seeking a highly skilled and experienced Director to lead our Group Benefits Billing Process Optimization team. As a key member of our operations leadership team, you will be responsible for creating, sustaining, and improving processes to deliver on our Group Benefits Strategy.

Key Responsibilities:
  • Lead the optimization team accountable for creating, sustaining, and improving processes.
  • Develop Solution Vision, Value, and high-level requirements in alignment with business strategies and prioritized investments.
  • Collaborate with Operations leadership to design an End-to-End process assessment aimed at defining the target operational state.
  • Comprehend and assist in formulating key business strategies and success KPIs, recommending process and technology solutions that meet major business objectives and drive desirable outcomes.
  • Work closely with Operations leadership to prioritize process improvement opportunities, managing the flow of deliverables through the AGILE framework to provide incremental value with defined success metrics.
  • Provide both direct and matrixed leadership for process improvements across the supported business groups within Operations.
  • Engage and influence stakeholders and business partners to identify process and technology enhancement opportunities, guiding prioritization discussions and ensuring alignment with LOB strategy.
  • Oversee the design and implementation of process improvements using recognized methodologies such as Lean and/or Six Sigma.
  • Ensure adherence to standardized, disciplined processes, metrics, and process management controls to sustain, adapt, continuously improve, and drive our Process transformation.
  • Offer training, coaching, and mentoring on process design and activities, including lean management systems and Six Sigma methodologies.
Qualifications:
  • A minimum of 5 years in a role that involved direct stakeholder engagement required.
  • History of forming trusted partnerships across all levels of the organization, including executive management; executive presentation skills required.
  • Strong Group Benefits billing knowledge preferred.
  • Financial or Service industry experience in a process implementation, process management or product role preferred.
  • Strong data analytics skills; with history in reporting out on KPIs.
  • Strong project facilitation and leadership skills; ability to think strategically while connecting to operational details.
  • Demonstrated ability to coach, lead and develop a high performing team, motivate others, and achieve results.
  • Independent self-starter with a strong work ethic and excellent judgment.
  • Bachelor's degree or equivalent work experience.
  • Able and willing to travel up to 10% of the time.
  • Green/Black Belt experience or similar process methodology training preferred.
  • Experience with automated business processes, technology driven solution design, and data science technologies preferred.

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.

The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is: $134,800 - $202,200

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us ) | Culture & Employee Insights ) | Diversity, Equity and Inclusion ) | Benefits )

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We're also committed to programs that drive education and support volunteerism, which put human beings first.

We do it because it's the right thing to do, and because when our customers, communities and employees succeed, we all do.

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