Claims Resolution Specialist

5 days ago


Springfield, Illinois, United States Kelly Services Inc Full time

We are seeking a Claims Resolution Specialist to join our team at Kelly Services Inc.

Job Overview

This is a challenging and rewarding role that involves communicating with various individuals involved in the claims process, including homeowners, adjusters, and mortgage companies. As a Claims Resolution Specialist, you will be responsible for accurately processing documents related to property damage claims and resolving any issues that may arise.

Key Responsibilities:
  • Respond to requests, inquiries, and complaints from various parties in a timely and professional manner.
  • Review and research claim information, make appropriate follow-up calls, and process claim checks according to standard policies and procedures.
  • Ensure internal and external standards are met consistently.
  • Efficiently and accurately enter information into company proprietary systems.
Requirements:
  • High School diploma or equivalent required.
  • Proven customer service skills and ability to work in an environment focused on quality and accuracy.
  • Strong problem-solving skills and ability to make decisions based on standard procedures and information provided.
  • Good oral and written communication skills and professional telephone etiquette.
  • Good organizational skills and ability to manage multiple tasks and meet deadlines.
Benefits:
  • Competitive salary of approximately $45,000 per year.
  • Overtime opportunities available during periods of high volume.
  • Opportunities for professional growth and development within the company.

The ideal candidate will have a strong background in customer service and experience working in a fast-paced environment. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding role, we encourage you to apply.



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