Customer Relationship Specialist

5 days ago


Olathe, Kansas, United States TT Electronics Full time
Overview

The Customer Account Manager role is a key position at TT Electronics, responsible for managing customer relationships and overseeing the execution of contracts. This role requires strong communication skills, both verbal and written, to effectively collaborate with internal teams and external customers.

Key Responsibilities
  • Act as the customer advocate internally, communicating their needs and pain points directly to key stakeholders within TT Electronics.
  • Plan and lead customer on-site visits to ensure alignment with company policies and regulations.
  • Manage booking and revenue forecasts in line with SIOP and Pipeline reviews.
  • Negotiate contracts and contract changes, ensuring mutually beneficial agreements.
  • Interface with various teams to develop marketing and sales strategy, pricing policy, and sales forecasts.
  • Process customer orders in compliance with industry and customer standards.
Qualifications and Skills

To be successful in this role, you will need:

  • A Bachelor's Degree in a related field, such as business or finance.
  • 1-3 years of experience in Inside Sales and/or Customer Service in a manufacturing environment.
  • Proven verbal and written communication skills to effectively communicate with a wide audience.
  • Experience with Epicor and/or Salesforce is strongly preferred.
  • Computer proficiency, including intermediate level in Microsoft Office.
Benefits and Opportunities

This role offers a competitive salary range of $80,000 - $110,000 per year, depending on location and experience. As a member of the TT Electronics team, you can expect:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.


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