Retail Associate

3 weeks ago


Olathe, Kansas, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities

• Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

• Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

• Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Requirements

• Customer Service experience, preferably in a retail environment

• Ability to work in a fast-paced environment and adapt to changing situations

• Strong communication and problem-solving skills

• Ability to work independently and as part of a team

What We Offer

• Competitive hourly wage range of $15.00 to $22.00

• Opportunities for career growth and advancement

• Comprehensive benefits package, including medical, vision, and dental coverage, 401(k), and paid time off

• A dynamic and supportive work environment
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