Customer Experience Coordinator

4 days ago


Scottsdale, Arizona, United States Rothy's Full time
About Us

We're Rothy's, a leading fashion brand revolutionizing the industry by creating stylish, sustainable shoes and bags. Our innovative approach focuses on transforming waste into valuable materials, minimizing our environmental footprint while producing high-quality products.

Our Store Environment

Our retail stores offer a distinctive shopping experience where customers can engage with our products and learn about our brand's mission, values, and story. Our team members are knowledgeable about our products and strive to deliver exceptional customer service.

Job Position

We're seeking an experienced Keyholder who can manage the sales floor effectively and learn our operational procedures quickly. This role requires someone who is organized, proactive, and committed to providing outstanding customer experiences.

Key Responsibilities:
  • Take charge of the store as Manager on Duty when the Assistant Store Manager and Store Manager are absent.
  • Gain in-depth knowledge of our operational procedures and address customer inquiries on the sales floor.
  • Oversee the opening and closing procedures for the store.
  • Promote Rothy's brand story, values, and mission to our customers.
  • Collaborate with store leadership to share important updates with Retail Associates.
  • Ensure the entry area, display area, and floor remain clean and tidy.
  • Supervise vendors for tasks such as cleaning, fixture installation, or store updates.
  • Communicate our brand's features and benefits to customers, enabling them to experience our products firsthand.
  • Serve as the primary point of contact for all store associate questions and forward any outstanding issues to store leadership.
Requirements:
  • A minimum of 2+ years of experience in Retail, Hospitality, or customer-facing roles.
  • A positive attitude and relentless focus on ensuring customer satisfaction.
  • Ability to work effectively in a fast-paced team environment.
Salary and Benefits:
  • An estimated annual salary of $42,000 - $50,000, based on location and experience.
  • A comprehensive benefits package, including wellness programs, commuter support, PTO, wellbeing time, and employee discounts.


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