Customer Service Representative Coordinator
4 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative Coordinator to join our team. In this role, you will play a vital part in ensuring the smooth operation of our customer service department.
About the Role:This is a full-time position that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. You will be responsible for coordinating with production and yard personnel to establish delivery schedules, generating invoices and delivery tickets, and providing exceptional customer service via phone and email.
The ideal candidate will have at least 3 years of recent plumbing dispatching experience, along with a stable work history and proficiency in Microsoft Outlook, Word, and Excel. A customer-focused personality, willingness to learn, and acceptance of constructive criticism are essential qualities for this role.
Key Responsibilities:- Coordinate with production and yard personnel to establish delivery schedules
- Generate invoices, delivery tickets, and related shipping documents
- Provide exceptional customer service via phone and email
- Research and respond to customer questions and complaints
Our company offers a competitive salary of $21.00 to $24.00 per hour, along with a comprehensive benefits package that includes medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our associates also enjoy paid leave, including sick leave and holiday pay where applicable.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, please submit your application today.
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