Appliance Service Technician

3 weeks ago

Brewster, New York, United States Fiero Group Full time
{"title": "Appliance Service Technician", "content": "About Fiero Group

Fiero Group is a renowned manufacturer and distributor of high-performance brick ovens sourced from Italy, catering to an elite clientele of high-end restaurants, foodservice providers, and private residences worldwide.

We are committed to maintaining the highest standards of product excellence and customer satisfaction. To achieve this, we are seeking a skilled Appliance Service Technician to join our team.

Position Overview

The Appliance Service Technician will play a vital role in ensuring the optimal performance and quality of our products through expert repair, troubleshooting, and maintenance services.

This position requires a versatile individual who is adept in handling both technical challenges and customer service responsibilities.

Key Responsibilities
  • Diagnose, repair, and troubleshoot issues with our wood, gas, and electric ovens and related appliances, ensuring high-quality workmanship and reliability.
  • Manage the service call phone line, providing exceptional customer service, scheduling repairs, and offering technical support.
  • Document service calls, repairs, and feedback to contribute to continuous product improvement.
  • Work closely with manufacturing to relay customer feedback and technical issues, helping to improve product design and functionality.
  • Liaise with customers and third-party partners to ensure a seamless service experience and enhance customer satisfaction.
  • Maintain up-to-date knowledge of industry standards, new technologies, and best practices in appliance repair and maintenance.
Qualifications
  • Proven experience as an Appliance Service Technician, with a strong foundation in appliance repair, electrical, and mechanical systems.
  • Basic knowledge of wood/gas/electric ovens or similar appliances is highly desirable.
  • Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
  • Strong customer service orientation, with excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Technical certification or diploma in appliance repair, electrical, mechanical, or related field is preferred.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a leading company known for its quality and craftsmanship.
  • A supportive and dynamic work environment where your work directly contributes to the company's success and customer satisfaction.
  • Continuous professional development and training opportunities.
Application Process

Interested candidates are invited to submit a resume and a cover letter detailing their experience in appliance repair and customer service, along with any certifications or specializations.

Please highlight your approach to troubleshooting and maintaining high standards of service quality.

", "lang_code": "en-US"}

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