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Appliance Service Technician

2 months ago


Brewster, New York, United States Fiero Group Full time
About Fiero Group

Fiero Group is a distinguished manufacturer and distributor of high-performance brick ovens sourced from Italy, serving an elite clientele that includes high-end restaurants, foodservice providers, and private residences worldwide.


Position Overview

The Appliance Service Technician will play a crucial role in ensuring the optimal performance and quality of our products through expert repair, troubleshooting, and maintenance services. This position requires a versatile individual who is adept in handling both technical challenges and customer service responsibilities.


Key Responsibilities
  • Technical Expertise: Diagnose, repair, and troubleshoot issues with our wood, gas, and electric ovens and related appliances, ensuring high-quality workmanship and reliability.
  • Customer Service: Manage the service call phone line, providing exceptional customer service, scheduling repairs, and offering technical support.
  • Documentation and Feedback: Document service calls, repairs, and feedback to contribute to continuous product improvement.
  • Collaboration and Communication: Work closely with manufacturing to relay customer feedback and technical issues, helping to improve product design and functionality.
  • Customer Liaison: Liaise with customers and third-party partners to ensure a seamless service experience and enhance customer satisfaction.
  • Industry Knowledge: Maintain up-to-date knowledge of industry standards, new technologies, and best practices in appliance repair and maintenance.

Qualifications
  • Technical Expertise: Proven experience as an Appliance Service Technician, with a strong foundation in appliance repair, electrical and mechanical systems.
  • Appliance Knowledge: Basic knowledge of wood/gas/electric ovens or similar appliances is highly desirable.
  • Problem-Solving Skills: Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
  • Customer Service Orientation: Strong customer service orientation, with excellent communication and interpersonal skills.
  • Task Management: Ability to manage multiple tasks and prioritize effectively.
  • Technical Certification: Technical certification or diploma in appliance repair, electrical, mechanical, or related field is preferred.

What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunity for Growth: The opportunity to work with a leading company known for its quality and craftsmanship.
  • Dynamic Work Environment: A supportive and dynamic work environment where your work directly contributes to the company's success and customer satisfaction.
  • Professional Development: Continuous professional development and training opportunities.

Application Process

Interested candidates are invited to submit a resume and a cover letter detailing their experience in appliance repair and customer service, along with any certifications or specializations. Please highlight your approach to troubleshooting and maintaining high standards of service quality.