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Field Service Manager

2 months ago

Raleigh, North Carolina, United States Cabinetworks Group Full time
Job Description

At Cabinetworks Group, we value our team members as the backbone of our organization. Together, we strive to bring life to the kitchen, a space where people spend a significant part of their personal and family lives, and the heart of any home.

Key Responsibilities:
  • Perform service and warranty work in the field, ensuring seamless and integrated quality experiences for our customers.
  • Oversee quality and cost-effective installations, driving excellence in our operations.
  • Measure projects, process layouts, prepare orders, and provide information to relevant personnel, including Customer Service Representatives, Installers, Sales, and others.
  • Create estimates and prepare bids for single-family projects, leveraging our expertise to deliver value to customers.
  • Develop and maintain effective business relationships with building superintendents and installers, fostering a collaborative environment.
  • Achieve monthly commitments in expense control, ensuring fiscal responsibility.
  • Participate in management staff meetings to communicate and receive information, driving alignment across the organization.
  • Deliver product to job sites as needed, ensuring timely and efficient service.
  • Cover, assist, and train in other areas, promoting a culture of knowledge sharing and growth.
  • Support efforts by all members of the Team to continuously improve departmental, location, and company performance, driving excellence in all aspects of our operations.
  • Maintain company vehicle and manage all related paperwork, ensuring compliance and efficiency.
Essential Qualifications and Skills:
  • Minimum of a high school diploma with a certificate from a technical or trade school related to the building materials industry, with education beyond high school being a plus.
  • 5+ years of field experience in cabinet installation, service, order entry and delivery scheduling, and managing subcontractors.
  • Multifamily cabinetry experience is a must, with the ability to read project plans and drawings.
  • Ability to develop and maintain effective business relationships with building superintendents and subcontractors.
  • Computer skills including Microsoft products, with 2020 or other CAD experience being a plus.
  • Excellent oral and written communication and organizational skills.
  • Able to exert up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects, with the position requiring climbing, balancing, stooping, kneeling, crouching, reaching, and handling objects.