Technical Support Specialist

1 day ago


Casa Grande, Arizona, United States TEKsystems Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a key member of our IT department, you will be responsible for providing first-level technical support to end-users experiencing issues with desktop operations, Windows 10, Active Directory, and SCCM.

About the Role

The successful candidate will have a solid understanding of domain functions and networking knowledge, specifically LAN topology and performance issues. Your primary responsibilities will include:

  • Desktop Operations: Providing support for desktop operations including installation, maintenance, and troubleshooting of hardware and software.
  • Windows 10: Troubleshooting and resolving issues related to Windows 10 operating system. Performing system updates and upgrades as necessary.
  • Active Directory: Managing user accounts, permissions, and access rights in Active Directory. Performing routine monitoring and maintenance tasks.
  • Computer Objects Manipulation: Creating, modifying, and deleting computer objects in Active Directory as per the organization's policies and procedures.
  • Domain Functions Understanding: Understanding and managing domain functions such as domain joining, trust relationships, and group policy objects.
  • SCCM: Using SCCM for system deployment, update management, and compliance settings.
  • Networking: Understanding LAN topology, diagnosing and troubleshooting network performance issues, and assisting in network design and implementation.

Requirements

To be successful in this role, you will need:

  • Proven experience as a Service Desk Technician or similar role.
  • Knowledge of desktop operations, Windows 10, Active Directory, and SCCM.
  • Familiarity with LAN topology and ability to troubleshoot network performance issues.
  • Excellent problem-solving and communication skills.
  • Ability to work in a team-oriented environment.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Windows 10) are a plus.

Working Conditions

This position may require working outside normal business hours, including weekends and holidays, to provide support and maintenance.

Salary

The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.



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