Workforce Management Manager

5 days ago


Bossier City, Louisiana, United States General Dynamics Full time
Job Title: Workforce Management Manager

Join General Dynamics Information Technology (GDIT) as a Workforce Management Manager and play a critical role in ensuring the success of our clients. As a Workforce Management Manager, you will be responsible for managing workforce planning and scheduling activities for our contact center operations. This includes developing and implementing strategies to optimize workforce utilization, improving agent productivity, and enhancing overall customer experience.

Key Responsibilities:
  • Develop and implement workforce planning and scheduling strategies to meet business objectives
  • Manage and analyze data to identify trends and areas for improvement
  • Collaborate with operations teams to ensure seamless execution of workforce plans
  • Provide analytical support for special projects and initiatives
  • Stay up-to-date with industry trends and best practices in workforce management
Requirements:
  • 5+ years of experience in workforce management or a related field
  • Proven track record of success in developing and implementing workforce planning strategies
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

At GDIT, we value our employees and offer a range of benefits and perks to support their well-being and success. We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about workforce management, we encourage you to apply for this exciting opportunity.



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