Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.
Key Responsibilities:- Customer Service/Front Desk Activities:
- Greet members and guests, providing a warm and welcoming experience.
- Answer phones in a friendly manner and assist callers with various questions.
- Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point-to-sale system.
- Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
- Club Cleanliness and Maintenance:
- Ensure the front desk area and lobby are clean and orderly.
- Regularly clean and maintain the facility, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regularly clean all exercise equipment and tanning beds.
- Regularly clean and stock restrooms and wet areas.
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Prior customer service experience is preferred.
- Must be 18 years of age or older.
- High school diploma/GED equivalent required.
- Upbeat, positive, and professional attitude.
- Punctuality and reliability are essential.
- Obtain and maintain CPR/AED certification within required timeframes and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Contribute to creating a healthier planet by helping us change people's lives every day.
- Work alongside an amazing group of talented and dynamic professionals.
- Medical, dental, and vision insurance.
- PTO – Paid Time Off.
- Free Black Card Membership.
- 401(K) and Roth Retirement Savings Plans.
- Healthcare and Dependent Care Flexible Spending Accounts.
- STD, LTD, Term Life Insurance, and other benefits.
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Customer Service Representative
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