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Customer Service Representative

2 months ago

Fairborn, Ohio, United States YMCA of Greater Dayton Full time
{"Position Summary": "At the YMCA of Greater Dayton, we are seeking a highly skilled and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our facility.

Responsibilities:

* Provide excellent member service, responding to inquiries and resolving issues in a timely and professional manner.
* Perform membership sales, changes, cancellations, and other transactions at the Member Service Desk, ensuring accuracy and efficiency.
* Conduct tours of the facility for prospective members and guests, showcasing our amenities and services.
* Develop and maintain relationships with members, understanding their needs and preferences.
* Proactively solve problems and address concerns, escalating issues to supervisors as needed.
* Maintain accurate records and reports, ensuring compliance with YMCA policies and procedures.

Requirements:

* High school diploma or equivalent required; 2-year degree or applicable experience preferred.
* One year or more of related customer service experience required.
* Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
* Ability to work a variety of shifts, including weekends and weekday mornings.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

We offer a competitive hourly rate and a comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and opportunities for professional growth and development.

Apply today and join our team of dedicated professionals who are making a difference in the lives of our members and the community we serve.

"}