Customer Service Representative
2 days ago
Culligan International is seeking a highly motivated and detail-oriented Customer Care Professional to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities- Provide proactive customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
- Process customer orders, manage customer accounts, and maintain accurate records of customer interactions.
- Collaborate with internal teams to resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Develop and maintain strong relationships with customers, providing personalized service and support to meet their needs.
- Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
- Participate in ongoing training and development to improve customer service skills and knowledge.
- 2+ years of customer service experience, preferably in a sales or marketing environment.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Proficiency in Microsoft Office, particularly Excel and Word.
Culligan International offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and product discounts. We are an equal opportunity employer and welcome applications from diverse candidates.
Culligan International is a world leader in delivering superior water solutions, with a network of franchise dealers in North America, direct operations, and other dealers in 90 countries. Our company values include a commitment to customer satisfaction, employee development, and community involvement.
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